801 Rockville Pike B
Rockville, MD 20852
Sales: 301-507-1135
Used Cars: 301-507-1135
Sales Department
| Sun | 11:00am – 5:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Rockville, MD that carry Volkswagen
Overall Rating:
2.2 (out of 5)
79% recommend this dealer
181 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Bought a used Tiguan 2024 -- 3 rows.
Bought a used Tiguan 2024 -- 3 rows. Salesman was Andre. Everything went smoothly. Also worked with other members of team. Everyone was courteous and professional. Very friendly and warm. A very good experience. Love the car!
Dealer Response
Thank you for sharing your experience! We’re thrilled to hear that Andre and the rest of our team made your visit smooth, friendly, and professional. Enjoy your new car. We truly appreciate your trust and look forward to seeing you again when the time is right!
Maximum rating = 5
I had the worst experience at Ourisman VW of Rockville.
I had the worst experience at Ourisman VW of Rockville. When reviewing the worksheet for a used car that I want to buy, I noticed several ILLEGAL and BOGUS fees, including a "Gold check fee" and a "freight charge," which no where to be found on their online advertised price. Additionally, when I was there yesterday 1/3; I overheard the general manager behaving very rude and unprofessionally—slamming a table, cursing, and using offensive language, including a racial slur (xxxxx). This kind of behavior is unacceptable and creates a hostile environment for everyone there. Due to these issues, I plan to file complaints regarding the fees with the state attorney general, the MVA, BBB, and the FTC. I hope the dealership addresses these problems for future customers.
Dealer Response
Hello, we are disappointed to hear of your experience, and our leadership would like the chance to learn more. Would you please reach out to them directly by emailing VWRFeedback@ourismancars.com? They would greatly appreciate the opportunity to look into your experience.
Maximum rating = 5
What a clown show this place is.
What a clown show this place is. Confirmed an appt with Omar for today at 1:00 today. I had talked to him and texted to confirm my interest in a specific GTI S that was on their website. Again, I confirmed the car was available before driving 50 mins to dealership. Sure enough there was no Omar and no car in stocK. I was completely duped and lied to. Then another rep went to get an SE that they had in stock, came back 20 mins later, and said he couldn’t find it.
Maximum rating = 5
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. Our team is passionate and knowledgeable about the Volkswagen brand and we believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Whether you're from Gaithersburg, Bethesda, Rockville or Washington DC, you can expect to be treated like family at our dealership.
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