Scammed
Reviewed by Virginia Dutt
in McLean, VA
September 09, 2020
I had a terrible experience with this dealership. I was buying my daughter's first ever car and would expect that the experience would be somewhat positive and memorable for her. But on the contrary - it was hers and mine worst experience to date. The sales person - Nick Barnes, lied to us repeatedly. He showed us a used car that we liked based on the details he gave us about the car. We must have asked him no less that 5-6 times for the carfax report. He repeatedly told us that he was looking at it on his screen and the car was never in an accident and had no issues with it other than some minor scratches from gently hitting a parking lot pole while reversing. He never showed us the carfax report and just kept reassuring us that we did not need to pull it up on our phone since he had it open on his screen. Our mistake was to trust him. When we finally made the payment and finished all the paperwork, and it was time to leave, he gave us the two keys but one had a dead battery. When we asked him to replace it he said it was our problem to handle. That was such a minor issue that I did not argue it. The next morning, when my daughter got into the car to drive it and show all her friends, to her utter dismay when she opened the car - it was all wet and moist. It had been raining through the night and even though the car windows were fully closed there was moisture and condensation in the car. I took the car to the nearby dealership and they told me, upon examination, that the car had been in an accident previously and had significant damage, and the repair work that had been done was of very poor quality. One of the major issues was that the front and back windshields needed to be completely replaced to keep the moisture out. Furthermore the keys did not open or close the driver side door. And the side door lock actuator needed to be replaced. I called the Antwerpen dealership and spoke to the General manager Armando Graham. A ruder person I have yet to meet. He basically conveyed that it was our problem and maybe we misheard or misunderstood all that we were told by the salesperson, Nick. His attitude was that now the car was sold and that was it. We could come back and he could look at it but there were no guarantees that the issues that were there, less than 12 hours of the sale, would be resolved by the dealership. I have decided not to go back since Antwerpen is one hour from my house and given their nonchalant and couldn't give a xxxx attitude, its not worth the drive back and forth for me. My advice to all readers is find another dealership to buy your car from - this dealership certainly highlights why the stigma associated with "used car salesman" is so true!!
What a joke!
Reviewed by BradS
in Rehoboth Beach, DE
August 07, 2020
We saw a used car listed on their site for $11,000. We called ahead to get pre approved for a loan and to get all of the details ironed out before we went to see the car. We wanted to do all of this before we went because we live 2 and a half hours away from the dealership. We got approved for a loan and they confirmed the car was $11,000 so we made an appointment to come see it. Let me start off by saying that they had two of the same model car, same color and everything and both for $11,000. One was 1 year newer with less miles but was in an accident and repaired. We wanted the one that was not in an accident. When we got there, they had the car out and ready for us to see and drive. While driving it, we noticed that it had lower miles than advertised and different features than the one we scheduled to see. We then discovered that it was the newer one that was in an accident and they tried to get us with the classic bait and switch. They claimed it was an honest mistake and brought us the real car that we wanted and it was horribly dirty and smelled awful like cigarettes and the center console was full of sand and leaves, plus the hubcaps were so scraped up, it looked like someone took sandpaper to them. Looked like the car had been sitting outside with the doors open all summer and they didn't even attempt to clean it. After driving it, we decided to talk deals, I thought because it was so damaged, we could get a price lower than the advertised $11,000. We went inside to talk deals as the salesman slid us a receipt for all of the repairs they did to the vehicle from the time they bought it, until the time they decided to sell it. When they showed us this receipt, I knew they were going to use it as a bargaining chip to explain why they could not sell the car for any less than advertised. While looking at the receipt, we noticed that it was, once again, for the car that was in an accident. They claimed it was a mistake again and went and got us the receipt for the car we were actually trying to buy. The receipt they showed us was for $1,800 in repairs recently done to the vehicle, new tires, windshield, sensor...etc. We then told them we wanted them to take another $500 of the price of the vehicle because it was so damaged, and like expected, they said they cannot lower the price because of the money they put into the car. The car was only worth $10,000-$12,000 on Kelly blue book in PERFECT CONDITION which this car was far from and their advertised price falls right in the middle of what the car would be worth in perfect condition. Here's the kicker, they wanted us to pay the $1,800 that they put into the car. For those of you keeping track, the cars actual price is $12,800 now, which is more than what it is even worth in perfect condition. They also tag on a $500 dealership fee. So the "out the door" price of this vehicle was $13,300. MSRP new was only $14,XXX LOL. We were really angry after driving 2.5 hours and we just got up and left without saying a word to the salesman. After leaving, we tried to call to the general manager to complain and try to resolve the situation and he was the rudest, most unprofessional person I have ever had the misfortune of dealing with. He told us "I was going to come talk to you guys but you got up and left so fast" so we asked what kind of deal he wanted to offer us and he said, "nothing, you already left, I'm not giving you anything, so why are you even calling me". He was talking to me like I did something wrong and everything was my fault. Then the salesman who was helping us called us and said, "I saw that you called my manager, is there anything I can do to help you?". I said, "yeah, I want the car for $11,000 like you told me on the phone for the past couple days and like its advertised" and he said, "your offered price is too far away from what we need for the car, I'm sorry but I don't think we can make a deal" LOL When I want to pay advertised price!
Excellent Buying Experience
Reviewed by Chris
in Pasadena, MD
October 18, 2012
Just bought a brand new GLI from Antwerpen VW and I couldn't be happier. First off this is a great location for a test drive beacuse you can hop on 100 right next to the dealership and really see what a car is made of. The salesman, Chris Hunn was awesome and extremely patient and knowledgable. If you've been to a dealership before you know that sometimes it feels like you're being rushed into buying something without knowing what you really want, and that never happened here. We test drove three different cars, and Chris was patient with us all along the way. What really sold me is how they handled us leaving to look at a car at another dealership. Chris stayed in contact with me, but was never pushy. When it came to the negotiating process they were very upfront, and made an awesome offer on my trade in without the usual haggling. I can tell you they beat other dealerships by a lot on my trade in. Neil and and (a different) Chris were awesome managers and worked with me on the payments I wanted. When it finally came time to do the financial paperwork Tony was also great and he made the process very easy and transparent. Overall it was a great car buying experience. Great inventory, staff, and customer service. I highly recommend Antwerpen. Oh, and the GLI is AMAZING.
