Ourisman VW of Laurel - Curbside pickup and home delivery available

Was in the market for a specific vehicle to fit our growing family. Great service from the online environment to the showroom. Would thoroughly recommend this dealership.

I was online shopping for a minivan and came across a Town and Country. Several people contacted me about my inquiry right after i submitted. Throughout the day, i kept asking if the vehicle is still there, and they all said yes. The reason i asked because, earlier last year, i went to another Ourisman dealership to buy a minivan that was advertised, and when i arrived the van wasn't there. So they tried to upsell me to a 2019 mode. Fast forward to last week, 2/5/20. I am going back and forth and went to another dealership just to check out vehicles. i get a call at 8pm from someone at Ourisman asking if i still wanted to come take a look at it. I told him i am in Woodbridge, Va, if i drive all the way there, how can you assure the vehicle will still be there. He insisted it would. SO i take the long hike, just to get there and the vehicle was not there. One person told me it was sold with in that that small timeframe, another stated the vehicle was never there. SO they then tried to do the same practice as the other dealership.....Yes you guessed it, put me in a newer model with a higher price.

Wonderful staff, they make the buying process very smooth and easy. Customer service is excellent. Sales guy Paul is great, shows he really cares and goes the extra mile. Jared accounts person is also great. Highly recommend all