Pohanka Volkswagen

My husband and I had the greatest experience with Sales consultant, Ms. VIctoria Hughes. She was very professional, extremely knowledgeable with all areas of the VWID4, courteous, and very patient. Ms. Hughes gave us a complete tutorial of workings of the vehicle on the date the lease was finalize, and called to check to make sure everything was going well. We asked Ms. Hughes if we could come for another tutorial and she gladly said yes and invited us back for additional teaching on operating this vehicle properly. While we were there the second time she offered and charged our vehicle at the dealership. I don't know what position Ms. Hughes hold at Pohanka VW, but while we were there several of her colleagues came over to her with their tablets asking her advice on a work related issue, she politely excuse herself and helped her co-worker, always sending them away with a smile and a THANK YOU. Ms. Hughes is an amazing employee who truly demostrates that she can handle many tasks at one time without showing frustration or being overwhelmed. In closing I would like to say I had to phone her one night after work hours to ask a question regarding the vehicle and she again was very polite, courteous, and professional in answering my concern. Ms. Hughes is an invaluable employee, and it because of her dedication to her job and making sure her customers well taken care of that I would recommend Pohanka VW to others.

I got a car from the Pohanka VW Capital heighs May of 2019 and was very disappointed with the customer service and also that I had to take the car back a few weeks after getting it because of a dead battery with corrosion on it went dead weeks after I got it. Do turst these people.

These guys were great. The salesman was kind and listened to what I wanted. I’ll definitely go back if I decide to get a VW, which is more likely now. My only complaint is that they made excuses about matching their advertised price because of including all of the rebates. I expect my dealers to deal.