1720 Ritchie Station Ct
Capitol Heights, MD 20743

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Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:00am – 3:00pm

Reviews of Pohanka Volkswagen

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Our Experience with Sales Con. Ms.Hughes was great

Reviewed by James & Joyce McKinney from Washington, DCJanuary 30, 2023

My husband and I had the greatest experience with Sales consultant, Ms. VIctoria Hughes. She was very professional, extremely knowledgeable with all areas of the VWID4, courteous, and very patient. Ms. Hughes gave us a complete tutorial of workings of the vehicle on the date the lease was finalize, and called to check to make sure everything was going well. We asked Ms. Hughes if we could come for another tutorial and she gladly said yes and invited us back for additional teaching on operating this vehicle properly. While we were there the second time she offered and charged our vehicle at the dealership. I don't know what position Ms. Hughes hold at Pohanka VW, but while we were there several of her colleagues came over to her with their tablets asking her advice on a work related issue, she politely excuse herself and helped her co-worker, always sending them away with a smile and a THANK YOU. Ms. Hughes is an amazing employee who truly demostrates that she can handle many tasks at one time without showing frustration or being overwhelmed. In closing I would like to say I had to phone her one night after work hours to ask a question regarding the vehicle and she again was very polite, courteous, and professional in answering my concern. Ms. Hughes is an invaluable employee, and it because of her dedication to her job and making sure her customers well taken care of that I would recommend Pohanka VW to others.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

3.0 (out of 5)

Bad customer service and wait time

Reviewed by Paulette Queen from Washington D.C.June 03, 2019

I got a car from the Pohanka VW Capital heighs May of 2019 and was very disappointed with the customer service and also that I had to take the car back a few weeks after getting it because of a dead battery with corrosion on it went dead weeks after I got it. Do turst these people.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Shopping while getting oil changed

Reviewed by Multiple Car Buyer from Capitol Heights MdNovember 14, 2018

These guys were great. The salesman was kind and listened to what I wanted. I’ll definitely go back if I decide to get a VW, which is more likely now. My only complaint is that they made excuses about matching their advertised price because of including all of the rebates. I expect my dealers to deal.

  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Pohanka Volkswagen

Visit Pohanka VW in our brand new state of the art dealership conveniently located at Capital Beltway 13 near FedEx Field. We have a large inventory. If we don't have what you want we'll get it for you. We offer low rate financing and an easy credit approval process. Special offers for military personnel and college graduates.
Service is open 6 days a week no appointment necessary just bring it in! We offer a specialty coffee bar free WI-FI internet access wide screen TV's and more in our upscale comfortable lounge. We also offer an Express Check-Out Service and a free car wash with every service!

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