Rowe Auburn

My wife went in the first time and specifically said to put the truck on the diagnostic tool and if the truck needed a starter to replace it. She was told, it only needed a new battery and only charged us half on the diagnostic. She had to return a different day because there wasn't a battery in stock. The day she returned, they didn't order it so she had to wait while they run to NAPA to get one. The next week, the truck wouldn't start again. My wife calls to set up an appointment to get a starter put in. This time I go in for the appointment. I was at the dealership at 1130 for a 130 appointment. They brought the truck in before 1 and at 150 it was sitting outside. At 250 they come to tell me they put it on the diagnostic and it needs a starter. I told them when I had checked in that it needed a starter. They are saying no one told them it needed a starter. Now they say we have to wait for another date and use more of our time, pay our gas and who knows how much more money!!

Horrible experience. I was set to trade in my 2023 lease on a 2025 lease. Sales Manager, Leif, appeared as my best friend with a low-key tactic. It came down to their throwing in a $500 roof rack after I had put new tires ($1,000) on my trade-in. Denied. My salesperson told him I was going to walk out the door. Denied!!! Leif didn't even make eye contact, nor did he even try to negotiate with me, he just let me walk. I walked right to Rowe Westbrook, who gladly threw in the roof rack! I called General Manager, Mike Jeffers, at Auburn to inform him of this treatment. He was apologetic, but had no answer for me. I'll never deal with this dealership again.

service dept is awful. they didnt tighten the oil drain plug after my complimentary oil change. it slowly vibrated out over the course of a couple weeks and this morning i got out to my car and theres a puddle of oil under it. oil plug only had a quarter turn left before it wouldve fallen out completely. i tightened the plug and had to add 3 quarts before it showed on the dipstick. i got EXTREMELY lucky that it happened the way it did. it couldve easily destroyed the engine if the plug fell out while driving on the highway. wouldve been a complete nightmare to get them to warranty that even though its 100% their fault. also they are very unprofessional in the waiting room of the service department. they talk xxxx about customers and say hateful homophobic things in front of customers. dont ever buy a car here if you want to be taken care of.