Volkswagen of Mandeville

Was sold a fuel decarbonization service for my Jetta due to milage. This dealer did it incorrectly and ruined both my catalytic converters. They made a big show like they would actually fix the issue, but their fix was they found a shop to fix it for 800 dollars my cost, for something they broke. It would have cost them very little to fix the matter and retain a happy customer, but instead they ignored any requests of mine and eventually my lawyer to come to an amicable fix. I have never dealt with a dealership with such a lack of honor or integrity in my life. . Its like everyone that works there has the mental capacity of a five year old, and that's probably being nice. Avoid this dealer and the entire Walker family of dealerships or you may be the next person having to sue them to take care of their responsibilities. Trashy dealer with trashy employees.

e-mails weren't returned. I practically had to force them to sell me my Arteon; it truly seemed that they had zero interest in letting me test drive and the salesman was unable to answer most questions about the model. The financials for trading in our CC and financing were so laughably ridiculous that I kept the CC and payed cash for the Arteon. Seemed like a great idea until I found myself with TWO cars (one still under warranty) that require service from a service department that seems to have neither the interest nor the ability to handle that. They practically NEVER answer the phone. The "service guy" is always either "late", "out sick", or "at training" (that doesn't seem to be making him any better at fixing things.) Compound that problem with loss of Car-Net capability with a promised fix no where to be seen..... and I'm now looking at other car makes for the first time in 23 years. I'm sad that Walker and their other named entities have made our area a Volkswagen dead zone.

I had a terrible experience buying my brand new vehicle here. They lied about the vehicle I purchased. The staff is unprofessional & apparently cannot communicate with one another. I will NEVER buy another vehicle from this dealership.