Moffitt Volkswagen

This service department is the absolute worst, bordering on criminal. Maybe it's because they know they are the ONLY Certified Volkswagen service center within any conceivable reasonable distance that they think they can get away with such horrendous service. Every single time I take my Volkswagen in to get serviced, it comes back with a new problem. And these problems always lead to another problem, then another, and another. I live about 100 miles away from the service center, and more often than not, the Check Engine light comes on before I can make it home. For those times that it doesn't, it's sure to come on within the next couple days. I had another mechanic take a look at it after Moffitt charged me over $1000 to fix a problem that they caused (which they didn't even fix), and that mechanic found "obvious signs of sabotage" in different areas of the engine, fuel lines, etc.; as he put it "things that didn't make any sense to occur normally, since other parts around it were completely fine." Loosened hoses, loosened bolts, things that seem to have been done deliberately that would cause major problems in the future, but would take time to progress. After paying him to fix what Moffitt broke, he also fixed all signs of sabotage for free. After that, my car ran like it was new again. No issues at all. I would like to say that would be the end of it, but it's not. The most recent issue going in is the 90k mile scheduled service. Since my vehicle is a convertible, it requires the seals to be lubricated annually, at the very least. So I request this service as well. But they don't do it because they claim that my convertible top doesn't work. It worked fine when I had it sent to them, but now they claim that it is magically broken?? And now I'm going to have to PAY THEM to fix something that worked when I sent it to them, because they know that no one else will even touch a Volkswagen convertible top. They will find ANY way, ANY WAY AT ALL to break your vehicle. Because they know Volkswagens are notoriously difficult to work on, and they are the only Certified Volkswagen service center around. So they will screw you repeatedly, blatantly, and unapologetically. Even now, the service manager will not return my phone call, so they have no qualms with delivering horrible service, zero communication, and charging you out the nose for it. The entire service department needs to go. Except Whitney. She's nice.

Worst Volkswagen dealership I have ever used or talked to. Absolutely no customer service and very rude. I’m going to start using the dealership in Texas and rather drive there over an hour

I left the dealership after an oil change. Drove home which is 90 miles and today there is oil all over my garage. The undercarriage of my car is soaked with oil. They obviously do not know how to put an oil plug back in. This is a brand new car - 2021 Jetta. There is no oil left in my car. This is the 3rd incident at this dealership. I would stay far away from there.