Steven Volkswagen

Just had the best car service ever! Took my car to Eddys Volkswagen. Oil change and other needed services. It was going to be a 3hr wait. They offered to drop me home and pick me up when my car was ready. I was picked up and taken to pick my car when it was ready. We got to the dealership, and as I was getting ready to get my door and jump out, the rep was like no. "Lemme get that the door for you. " okay.... this has to be the best place for car services in town. Awesome customer service.

I took my 2012 Jetta in for an oil change and transmission service, car had 153903 miles. Advised the service advisor that I had tires rotated and changed air and cabin filters earlier in the week. I get a call about an hour after dropping off the vehicle from the same service advisor telling me the tech recommends, I have the cabin and air filters changed, along with spark plugs and brake fluid. Since the filters had been changed the day before I questioned if they had even checked them. At that point I told them to do nothing else to the vehicle other than the services I asked for. Felt like I couldn't trust the dealership to be honest and can't be sure they did the services I had asked for. They are the only dealership in town or I would go somewhere else. If I keep the car, will be looking for someone else for service of the vehicle but hard to find someone to work on VW's. I was also quoted a price of 99.95 for the oil change but was charged 113.53. I have been happy with my VW but not with the local dealership. The dealership is called Eddy's VW and not Steven VW now so there may have been an ownership change. I will not be purchasing another VW from Eddy's.

They made me an offer to buy my used car ( 2 years old bought from them)and then went back on their word, when they found other vehicles they wanted more. Do not trust them, they lie, and don't keep their word.