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This is my first Mercedes. I was blessed to have Jack as my Sales rep. He was knowledgeable and never in a hurry. Never pushy, let me go through the sales process at my pace and comfort. The last 2 experiences of car buying were hellish. So this was a beautiful thing. Buy from Jack. Ok next was the business office, I hate car business offices. They rip you off every time, WOW was I surprised here. The Business Manager was the best, he had no pressure attitude and was I was in and out happy. If you want to buy a Mercedes buy from these guys. I drove 45 minutes to get to the dealership. It was worth it.

Worst service dep't. ever! After waiting 2 weeks for my appointment I was called the day before and told that they would not have anyone to work on my car. But, they can get me scheduled in another 3 weeks. REALLY?? 3 more weeks?? No explanation offered. I asked for the service mgr. Allen to return my call, but he would not. Evidently no one wants to take ownership. (Evidently I have been spoiled by the great service dep't. at Junge Volvo.) If you are considering purchasing a car from them, I would think twice if you think you might ever need service. They claim to be #1 on Hwy. 1. More like #2.

I contacted the dealership directly as they had an exact car I was looking for. During the process, my salesperson, Ryan, was very friendly and informed me about the car I was interested in. I told him exactly what I had, the mileage, and all the details needed. When asked about the deal, I knew what I wanted and what I was willing to do. We negotiated very briefly and then came to an agreement in principle. I then drove 6.5 house ONE WAY to meet them at the dealership in the morning at the agreed upon time. They looked at my car, agreed that the deal we were discussing and the values were in line. He also informed me about the lemon law and why this care was labeled a lemon in the state of California. It was due to a non-functioning Navigation unit (totally okay with me). I did ask him to email me a copy of that lemon law certificate to my email. We sat in the office for 20 minutes, signed papers, wrote a check, and were on our way. Two days later he checked in on the vehicle, and I informed him that the sunroof wasn't working. We still haven't received the email with the lemon law disclosure they were going to send right away. In regards to the sunroof, haven't heard anything about it, no response, until I got an email to review them. I love the car, and the sales person was nice and attentive, but the followup or lack thereof leaves a sour taste.