Carousel Audi Mercedes-Benz Volkswagen in Iowa City including address, phone, dealer reviews, directions, a map, inventory and more

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809 Hwy 1
Iowa City, IA 52244

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Sales: 319-800-6780

Used Cars: 319-800-6815

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 6:00pm
Wed 8:30am – 6:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 6:00pm
Sat 9:00am – 5:00pm

Service Department

Sun Closed
Mon 7:30am – 5:30pm
Tue 7:30am – 5:30pm
Wed 7:30am – 5:30pm
Thu 7:30am – 5:30pm
Fri 7:30am – 5:30pm
Sat Closed

Reviews of Carousel Audi Mercedes-Benz Volkswagen

Overall Rating:

4.6 (out of 5)

89% recommend this dealer

360 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

I walked out Happy with my first Mercedes

Reviewed by John Pandian from Marion IAJuly 20, 2022

This is my first Mercedes. I was blessed to have Jack as my Sales rep. He was knowledgeable and never in a hurry. Never pushy, let me go through the sales process at my pace and comfort. The last 2 experiences of car buying were hellish. So this was a beautiful thing. Buy from Jack. Ok next was the business office, I hate car business offices. They rip you off every time, WOW was I surprised here. The Business Manager was the best, he had no pressure attitude and was I was in and out happy. If you want to buy a Mercedes buy from these guys. I drove 45 minutes to get to the dealership. It was worth it.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worst service dep't.

Reviewed by esterocrJuly 09, 2022

Worst service dep't. ever! After waiting 2 weeks for my appointment I was called the day before and told that they would not have anyone to work on my car. But, they can get me scheduled in another 3 weeks. REALLY?? 3 more weeks?? No explanation offered. I asked for the service mgr. Allen to return my call, but he would not. Evidently no one wants to take ownership. (Evidently I have been spoiled by the great service dep't. at Junge Volvo.) If you are considering purchasing a car from them, I would think twice if you think you might ever need service. They claim to be #1 on Hwy. 1. More like #2.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

Love the car, but poor followup

Reviewed by Chris from Sioux Falls SD June 23, 2022

I contacted the dealership directly as they had an exact car I was looking for. During the process, my salesperson, Ryan, was very friendly and informed me about the car I was interested in. I told him exactly what I had, the mileage, and all the details needed. When asked about the deal, I knew what I wanted and what I was willing to do. We negotiated very briefly and then came to an agreement in principle. I then drove 6.5 house ONE WAY to meet them at the dealership in the morning at the agreed upon time. They looked at my car, agreed that the deal we were discussing and the values were in line. He also informed me about the lemon law and why this care was labeled a lemon in the state of California. It was due to a non-functioning Navigation unit (totally okay with me). I did ask him to email me a copy of that lemon law certificate to my email. We sat in the office for 20 minutes, signed papers, wrote a check, and were on our way. Two days later he checked in on the vehicle, and I informed him that the sunroof wasn't working. We still haven't received the email with the lemon law disclosure they were going to send right away. In regards to the sunroof, haven't heard anything about it, no response, until I got an email to review them. I love the car, and the sales person was nice and attentive, but the followup or lack thereof leaves a sour taste.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 3

Customer Service 3

Buying Process 4

Quality of Repair 2

Maximum rating = 5

About Carousel Audi Mercedes-Benz Volkswagen

For over four decades Carousel Motors in Iowa City IA also serving Cedar Rapids IA and Coralville IA has been proud to serve as Iowa's oldest/largest retailer of Audi Mercedes-Benz Volkswagen Mazda Sprinter vehicles.

Internationally recognized for business excellence and world class customer satisfaction our team of dedicated professionals are here to serve you.

If you would like financing options and you are in the market to purchase a new Audi Mercedes-Benz Volkswagen Mazda Sprinter or used car or truck we will provide assistance to help you find financing options that fit your needs! Whether you have bad credit no credit or are a first time car buyer you can trust that Carousel Motors will get you into the car or truck you choose with professionalism and attention to your needs.

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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