3333 E 3rd St
Bloomington, IN 47401

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Sales Department

Sun Closed
Mon 9:30am – 7:00pm
Tue 8:30am – 7:00pm
Wed 8:30am – 7:00pm
Thu 8:30am – 7:00pm
Fri 8:30am – 7:00pm
Sat 8:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Royal on the Eastside

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Beware. Do your homework before buying

Reviewed by BCPICK0 from lexington kyAugust 05, 2022

Where do I start. I purchased a 2020 Audi A6 prestige with 5,500 miles on it. It was advertised as like new and no damage or issues whatsoever. I bought the car sight unseen after my saleslady said there was no marks anywhere, no pulsing brakes, no paint damage, perfect alignment and no dinged up rims. It was certified pre owned by Audi. I wired the money and they delivered to my in Kentucky four days later. As their driver was standing there, i noticed a big chunk out of one of the tires. I called the saleslady immediately and they blamed it on the driver. At that point, it didnt matter to me as I didnt do it. Two of the rims also had extensive damage but were "fixed." I was told they were perfect. The next day i noticed overspray on the right lower ground effect proving the front right bumper had clearly been painted. Poorly, I might add. In addition to the alignment being way off, the rotors were badly warped causing very heavy brake pulsing. Now, I gave Chris, the manager, the opportunity to take care of the issues. At first he agreed to buying one tire and that obviously wasnt going to work. After several back and forth's, he agreed to send me $1,000 which helped but didn't cover the new wheels and tires i ended up ordering. I took the car to my local Audi dealer and they said no way those rotors should have passed the Certified pre-owned checklist. I called Chris and he said I would have to bring the car to them before they would agree to fix the rotors. Unfortunately, that is 8 hours in the car without the promise to fix them. Thankfully, Ida, at the Audi dealer in Lexington went to bat for me and got the regional Audi manager involved and he agreed to pay for new rotors and pads. I learned my lesson buying a car sight unseen. I guess buying a luxury car at a luxury car dealer was not as safe as I was expecting.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 4

Quality of Repair 1

Maximum rating = 5

About Royal on the Eastside

Royal on the Eastside offers three franchises under one roof Subaru Audi and Volkswagen. Volkswagen and Audi offer tremendous vehicle options to customers seeking true German engineering. Subaru is the Fastest growing brand in America.

We have a strong and committed sales staff with many years of experience satisfying our customers' needs.

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