Andy Mohr Volkswagen of Avon

My recent experience at this dealership needs to be shared. After speaking with Stan (the general manager) and Michael (the sales rep) for three days about a specific vehicle, I showed up to find the car was nothing like what had been described and that the photos advertised appeared to be intentionally taken to hide all the issues. When we arrived to test drive the car, I immediately spotted several issues that were never mentioned. The car needed new rear brake pads, a new mirror, new exhaust tips, and looked to have a junkyard engine. There were tree nuts and debris scattered throughout the inside of the engine. The motor also had a brand new white sticker that said "Q5" despite the engine being 15 years old. These are the stickers I've seen junkyards use when selling parts separately. When I brought all this up, the explanations I got made no sense. The missing chrome exhaust tip was apparently “how the dealer gets it,” or something the previous owner removed because it was “hard to clean.” The young sales rep who told us this clearly no real experience or knowledge about cars, which is concerning considering he works at a dealership. Meanwhile, the car was priced about $3k over Kelley Blue Book depite all these issues, The whole experience was a waste of time and I do not recommend anyone to go that dealership.

Visited this dealership after seeing a car online and was told it was sold. Days later I saw it was still online and called. It was on the lot and I scheduled a visit. After I arrived I was informed it was a smoking car. Very disappointing. This kind of info needs to be disclosed on the listing and not at a potential test drive.

I was having my oil changed on my 2023 Tiguan. I had been inquiring about the new 2025 models. I mentioned I really like to particular color, which they did not have in Avon. That afternoon I received a call telling me they were able to get the color that I wanted. Everyone at. Andy Moore Volkswagen in Avon is knowledgeable, courteous, and friendly. Josue was my sales person, and the service department is great.