Andy Mohr Volkswagen in Avon including address, phone, dealer reviews, directions, a map, inventory and more

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8791 E US Hwy 36
Avon, IN 46123

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Sales: 317-548-3985

Used Cars: 317-548-3986

Hours Toggle

Sales Department

Sun Closed
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 7:00pm
Tue 7:30am – 7:00pm
Wed 7:30am – 7:00pm
Thu 7:30am – 7:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Andy Mohr Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.9 (out of 5)

13 out of 30 people said they would recommend this dealer

1 (out of 5)

Customer Service is lacking

Reviewed by Christopher Chubb in Indianapolis, IndianaJune 05, 2021

just nowNEW This is my 2nd review of this service department. I get into my Cross Sport this morning and I have an airbag error light come on. The service manual advises to take to the dealership immediately. I do so and because of a busy schedule I have today I request a loaner. Service advisor David Patterson became rude and condescending advising there are no loaners available and most dealerships would just turn you away on a Saturday morning. If I am not mistaken there are over 300 cars on this parking lot. I am sick and tired of these dealerships doing what they can to make a sale; allowing overnight test drives and then when you need a vehicle to drive magically they don't have a car available. I like my Cross Sport but if this level of service continues this will be my last Volkswagen purchase!!

Customer Service 1

Buying Process 4

Quality of Repair 3

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

DO NOT CARE about customer satisfaction!

Reviewed by SEickert in Zionsville, INMarch 18, 2021

I recently traded in a vehicle, and purchased a different one at Andy Mohr Volkswagen in Avon. It was NOT a good experience at all. I had to leave the day of the sale due to prior plans, but was told to come back that afternoon to finish paperwork and pick up the vehicle. The salesperson then called to inform me that they were not aware the car wasn't ready, and needed a part replaced. This was on a Saturday so I was told to pick the vehicle up Monday afternoon. On Monday afternoon I reached out, and was told the wrong part came in and I would have to pick the vehicle up on Tuesday. On Tuesday afternoon I went into the dealership to pick up the vehicle. As I was pulling out of the dealership I thought the Jeep had a weird smell but didn't think much of it, because I was told they had just detailed it. I figured it was from the cleaning supplies. I drove it strait to my house and parked it in the garage for the evening. The next morning I walked into my garage to leave for work. The fumes were almost unbearable. I got in the jeep to start it and they were even worse. I tried to start it and it quit twice. I got it to start and run on the third. Instantly got a headache from fumes and contacted my salesperson. They informed me that Management said it was sold "As Is" and there was nothing they could do. They fixed everything their technician said was wrong. Good luck, hopefully the problem isn't that bad. I would understand if I had been driving it for a week, or put a few hundred miles on it, but not the first time I drive the vehicle home from the dealership. Obviously everything wasn't fixed. It didn't smell on the test drive, and it started three times with no problems after the test drive because I'm always conscious to make sure. After paying a deposit on Saturday, the dealership works on it, replaces parts, and now something is wrong with it. I think at the very least they could have offered to take a look at the vehicle again. To tell someone they aren't willing to do anything, or even give a phone call, just shows they do not care about customer satisfaction one bit. WOULD NOT RECOMMEND this dealership to anyone in the future!! Take your business to someone that cares. Salesperson was nice, only good part about the experience.

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

2007 Jeep Wrangler

Reviewed by joyce vogel in seymour,inJune 20, 2017

Friendly staff nice clean happy atmosphere... the vehicle we purchased had some issues but was fixed by the staff...

Customer Service 4

Buying Process 4

Quality of Repair 4

Overall Facilities 5

Maximum rating = 5

About Andy Mohr Volkswagen

At our new and used VW dealership we strive to help you choose the Volkswagen sedan SUV or any other type of vehicle that's ideal for drivers of Avon Indianapolis and Plainfield. No matter if you're an outdoorsy adventurer or a busy professional on the run you'll discover your perfect ride with us. On top of that you'll be welcomed by our financing and service professionals who'll gladly guide you through each stage of your car buying journey-from browsing and purchasing to maintenance and everything in between.

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