Napleton's Auto Park Of Urbana

We bought 2 KIA's from this dealership and the vehicles themselves have been great and dependable. The past few months our experience with the KIA service center has been awful! We brought our 2014 KIA in to have serviced due to it losing oil somewhere. Nothing leaking to the point of leaving a spot where we park. What we were told is that the car was burning the oil. The car never smoked at all, but you trust the mechanic and do as they say. The catalytic converter was needing to be replaced due to the oil coating the inside of the converter. Car has a warranty, so KIA replace. Perfect. Car still burns oil so the dealership service rep states drive it 1000 miles if its still losing oil to bring it back. Obviously the issue is still there, we added oil as we saw fit when operating the car. Brought it back to KIA Napelton as the issues were not resolved. A different KIA Service rep stated that we should've been told not to add oil but to bring the car in. Frustrated at this point as we live an hour away, we took the car home after the mechanic sealed the cap, etc so no tampering could be done and we drive the vehicle another 1000 miles. Brought the vehicle back in to be checked again for oil level and now being told that since we are over 100 miles (by maybe 20 miles due to driving the car to the dealership) we have to restart this process. This is all being done so we can justify the engine has an issue an for KIA to replace the motor! Very upset and displeased with Napleton of Urbana's communication skills with their LOYAL customers. Multiple messages sent to the service center for a call back and to discuss further and no reply! At this point a new vehicle will most likely be purchased and not with Napleton's of Urbana. Our 2nd vehicle is at 130,000 and that too will be replaced and not with Napleton.

They were Friendly. They are knowledgeable. They are patient. Easy to work with. Recommend them.

Sam Samet was our salesperson. We already knew which Brand we wanted after reading the Consumer Reports new car guide. The Toyota Camry Hybrid. Although they did not have the exact one we wanted in stock, he helped us through the ordering process. He stayed in contact with us throughout the wait, including letting us know the day it was being built and the day it was being delivered. On the arranged day and time we were to pick it up, he met us at the door and we began the process of going through all of the paperwork. There was no hurry and he took all the time we needed. He went with us to the car to help us familiarize ourselves with the many features. He took us for a drive, having both myself and my wife drive. He never showed any fear while each of us were driving. We have had the car for almost a week and still have a lot to learn. However, he has emphasized that we are welcome to come back anytime and he will be available to answer our questions. We have only had to come back once……so far. Sam Samet was the best salesperson a customer could have had. Thank you.