Napleton's Auto Park Of Urbana in Urbana including address, phone, dealer reviews, directions, a map, inventory and more

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1111 Obrien Dr
Urbana, IL 61802

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Sales: 217-582-4179

Used Cars: 217-582-4178

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 3:00pm

Reviews of Napleton's Auto Park Of Urbana

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

344 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Glad i read other reviews

Reviewed by David Spillman from Olney ILAugust 21, 2021

I was looking for a 2021 RAV4 so went to cars.com. I found an RAV4 XLE Premium at Napleton for what I thought was a good price. I sent my contact information to cars.com. Stacy from Napleton set me a message saying was available with better price than advertised. Someone from Napelton called and said vehicle was still available. I was setting up an appointment to go look at the RAV4. I thought before driving 21/2 hours I asked if the price she gave me was full price minus taxes, license, and title. She informed me there was $2000 more for pinstripes and other dealer add on. I am glad I read dealer reviews and asked before I drove 21/2 hours. To me this is a very dishonest dealer

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Hi David, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (217) 367-1222 and we will do our best to make this better.

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

God awful experience

Reviewed by Eric Bohler from Oswego,ILApril 27, 2021

This company is known for a bait and switch and will hide fees and not tell you up front. We drove 2.5 hours one way to get lied to. The price is Not what the price is of the car. Along with problem we got a car that the gas gauge doesn’t work and do not seem to care.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Hi Eric, thank you for sharing your experience with us. We are disappointed to learn of your visit and would like the opportunity to try and make this up to you. Please reach out us at (217) 367-1222 and we will work with you personally in rectifying the issues you experienced. We hope to hear from you soon.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Charliebrownsnoopylucypigpen

Reviewed by Lisa Bradley from Urbana, IllinoisApril 25, 2021

Sam did a very personal and Courteous job , And he went above and beyond to help me Purchase my new Hyundai,Sam was one of the best salesperson that ever met.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

Lisa, thank you for your support! We're happy Sam could help. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Napleton's Auto Park Of Urbana

EDWARD F. (ED) NAPLETON IS A THIRD-GENERATION AUTO DEALER. AT JUST 23 YEARS OF AGE ED BECAME THE YOUNGEST CAR DEALER IN THE UNITED STATES WHEN HE WAS AWARDED A PONTIAC DEALERSHIP IN BLUE ISLAND ILLINOIS. TODAY FOUR OF ED'S FIVE CHILDREN HAVE PROUDLY JOINED HIM IN PURSUING THE FAMILY BUSINESS AND HAVE A HAND IN THE COMPANY'S DAY-TO-DAY OPERATIONS. THE ED NAPLETON AUTOMOTIVE GROUP EMPLOYS OVER 1500 EMPLOYEES AND PROUDLY CONTRIBUTES TO THE COMMUNITIES THEY SERVE.

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