See all dealerships near Springfield, IL that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
EDIITED revieew
Update...I wrote a review below and since then, they noticed it and the gentleman called to say he was sorry, had gotten busy and misplaced my number or something. The next day I got a phone message apology and some texts of pics of the vehicle.....to take accoutability like that and try to make it right says something about the character of the dealership staff. Not sure if I will make the purchase I was originally interested in but I will keep them in mind for sure now as I keep searching
Maximum rating = 5
No follow through bought somewhere else
Wanted to buy a 2010 Toyota Rav4, contacted the dealership and spoke with a guy in used sales named "Dwayne". They only had a stock photo of the car posted so I asked for even just 2 or 3 pictures of it to be emailed to me. I was a serious buyer and told him I'm not even financing I have cash on hand. No email 5 hours later. Called back and "Dwayne" answered again. I asked him about the photos and said "look I just want to get an idea of what the vehicle looks like, what condition, even ONE photo side shot would help if you could text that to my phone." He said "Yeah no problem I'll get those to you right away"....no text, no email, no phone calls. HORRIFIC customer service even if their prices do seem fair.
Maximum rating = 5
New Avalon
Needed a specific vehicle right now. Car was delivered in 2 days.
Maximum rating = 5
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