510 E Norris Dr
Ottawa, IL 61350
Sales: 815-433-1666
Used Cars: 815-860-1874
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 7:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 5:00pm |
| Tue | 8:00am – 5:00pm |
| Wed | 8:00am – 5:00pm |
| Thu | 8:00am – 5:00pm |
| Fri | 8:00am – 5:00pm |
| Sat | 8:00am – 12:00pm |
See all dealerships near Ottawa, IL that carry Dodge, Jeep, Volkswagen, Mazda, Chrysler, RAM
Overall Rating:
4.4 (out of 5)
77% recommend this dealer
51 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Reached out to this dealership about purchasing a used
Reached out to this dealership about purchasing a used car. I asked three different times if I could receive photos of the car I was interested in purchasing. I was told twice that someone was working on getting me photos but they were never sent. After one week of going back and forth, I gave up. Clearly,it did not appear Sierra Mazda was interested in taking care of this potential customer. Save your time. There are many other dealerships who want your business.
Dealer Response
Shelby, thank you for your honest feedback, and I'm very sorry to hear about your experience. This is not the level of service we strive to provide at Sierra Mazda. Your time and interest should have been treated with urgency and respect, and we clearly fell short. We take your comments seriously and will use them to improve our communication and follow-up processes. If you're open to it, we’d appreciate the chance to make things right—please feel free to reach out directly at (815)433-1667. ----George
Maximum rating = 5
I had a great experience at Sierra Mazda.
I had a great experience at Sierra Mazda. The sale's team was excellent to work with.
Dealer Response
Thank you for the 5-star review. We're so glad to hear you had a great experience at Sierra Mazda. Our sales team truly appreciates your kind words—it was a pleasure working with you! Enjoy your new vehicle!
Maximum rating = 5
I purchased a used car from Sierra Mazda sight unseen, a
I purchased a used car from Sierra Mazda sight unseen, a six-hour drive from my home. I described my trade-in and they provided me a valuation contingent on it passing their inspection. I was worried that after I'd invested the time of the drive that the dealership would take advantage of its sunk-cost-customer and make amendments to the verbally agreed upon deal. E.g., "your trade-in is less pristine than we accounted for and we'll need to de-value your trade-in." To my delight and surprise, this did not happen. Robert (salesman) and Annie (paperwork specialist) processed the trade-in and purchase with utmost integrity and efficiency, getting me in and out of the dealership, on the road again back home, within an hour. I was so very pleasantly surprised to find a car dealership that was true to its word and not out to squeeze every last dollar from a vulnerable customer. I heartily recommend them for their demonstrated business ethic.
Dealer Response
Glen, Thank you so much for taking the time to share your positive experience with Sierra Mazda! We truly appreciate you making the six-hour drive and placing your trust in us for a sight-unseen purchase. We are absolutely delighted to hear that your concerns about the trade-in valuation were unfounded and that Robert and Annie provided you with an efficient and honest transaction. Your words about their integrity and our commitment to being true to our word mean a great deal to us. At Sierra Mazda, we strive to build trust with our customers and ensure a transparent and positive car buying experience, even when dealing with out-of-state purchases. It's fantastic to know that we met your expectations and that you felt valued as a customer. Thank you again for your hearty recommendation. We are thrilled you are happy with your new vehicle and wish you many safe and enjoyable miles!
Maximum rating = 5
At Sierra Motors Dodge Chrysler Jeep Ram, Mazda, and VW, everything we do revolves around you. Our diverse teams across all brands are expertly trained to address your needs from the moment you walk through the door. Whether you're in the market for your next vehicle or seeking top-notch auto repair for your vehicle, we are here to ensure a seamless and satisfying experience.
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