Volkswagen of Oak Lawn

Great work, GREAT people. Ask for Mike S. He did the best. Love my ford fusion. Very nice guy, he cared & took his time. ALL my needs were met. Thank you Oak Lawn Volkswagen! Thank you, Amaya C.

My wife and I had not purchased a new car since 2018. We were recently pressed into purchasing a new car and as it turns out, we had a need to purchase two cars. After weeks of careful research, we determined that the best value for the type of autos we were in the market for came from Volkswagen. We settled on a new Tiguan for the first car. I searched high and low for the model we wanted. We made an appointment at a different dealership, only to be turned away upon our arrival. The other dealer claimed they had sold the Tiguan we wanted only minutes before we arrived. My opinion is that this other dealer lied to us. We had test driven the Tiguan at Oak Lawn VW, so we decided to go back and try to find a car that fit our needs. Jeffery Keubeng worked with us, and we settled on an inbound Tiguan. At that point, we put a deposit on the Tiguan and waited for its arrival. During our waiting period, a need for another car came up. Again, after careful research including new and used cars, we landed on a new Jetta. We went back to Jeffery and were able to purchase a new Jetta before the Tiguan arrived. As far as the process goes, purchasing a new car takes waaaay too long. I don’t think this is exclusive to Oak Lawn VW, but it took 4 hours to complete the paperwork for the Jetta and 2-1/2 hours to complete the paperwork for the Tiguan. Early indications on the cars themselves are extremely positive. The Jetta is driven mainly by my 16-year-old daughter. It is the perfect car for a teenager. All the necessary tech was included (blind spot monitor, autonomous braking, lane departure warning, etc.), which makes me feel secure when my daughter takes the car. My wife loves her new Tiguan. It drives really smooth; the interior is complementary to commuting and the technology makes her feel safe. The large sunroof is luxurious. The wireless charging station is convenient. I recommend Oak Lawn VW for your auto needs and would ask for Jeffery when you are ready to buy. Also, Kevin Boyle, the business manager, was helpful in trying to move the process quicker.

THE SERVICE DEPARTMENT SUCKS!!! When it comes to the service department, I will do everything in my power to never return my vehicle here! EVER!!! Where do I start? I made an appointment 2 weeks ahead of time to get the bushings changed and service engine light diagnosed, Ok. The day of my appointment I drop my car off, I'm told the technician will get to it later on sometime after lunch, he will do a thorough inspection and I will know what the inspection reveals by the end of day or at the latest next morning. 2 days later I call, and I'm told they were really busy, so I wonder what was the point of me making an appointment? Go figure, right? Anyway, another 2 days pass I finally get word that the Tech finally examined the vehicle. The problem is not just the bushings but both control arms need replacing, and the manifold needs replacing because the sensor is not sold separate from the manifold. Ok cool, it's all covered under the after-market warranty that VW sold me. I'm informed that the warranty company needs to send out the inspector to approve repairs, and it will take 24-48 hrs. OK. Another 2 days pass by so I call to check progress, I'm told inspector hasn't shown up. So now at this point I call the aftermarket warranty company and I'm informed that VW hasn't even called to request an inspection... I'm pissed. But I keep my cool, call VW and my service rep Robert Negrete to voice my opinion and get a move on things. So, after another 3 days they finally get the repairs done, but then they tell me that the warranty company only goes by national repair guidelines and 2 labor hours were not covered, so on top of the $150 deductible VW charged me another $260. Oh, I forgot $500 they wanted to charge me to spray cleaner on my valves while the intake manifold was off... Are you crazy?!! I don't recommend this shop to anyone! Oh, it's different if you still have your manufacturer's warranty, I'm sure you get priority service. 🤬🤬🤬🤬