1122 Auffenberg Avenue
O Fallon, IL 62269
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | Closed |
See all dealerships near O Fallon, IL that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
Dealer would not honor $4300 extended warranty.
Dealer would not honor $4300 extended warranty. Warranty valid. Wanted $360 for diagnosis already provided. I believe they are bitter for not having sold the vehicle.
Maximum rating = 5
I would not recommend buying any vehicle from auffenberg.
I would not recommend buying any vehicle from auffenberg. I bought a brand new 2023 Jetta. Started having problems with the car play. Called to setup an appointment which took 3 days for someone to get back to me. I asked after they look into the car play issue could I get an oil change. I sat for over 3 1/2 hours when I finally I talked with someone in the service department. They said they didn’t have time to look at the car play and I’d have to bring it back and they would call in 2 weeks. So it took over 3 hours for an oil change. The people behind the desk are clueless when you ask a question. It’s been over a month so I called to see when my car was scheduled for them to look at the car play issue and was told someone will have to call me to set the appointment up. It’s been 3 days and have not heard anything. Stay away from this dealership
Dealer Response
Tom, Our goal is always five star worthy service. We absolutely want to work to earn your business again. We've looked in our records and can't seem to find anything that matches. Can you email me at lhaines@auffenberg.com with a phone number or last name that the account might be under?
Maximum rating = 5
Great experience
Jay was great and very patient as we worked out a deal to purchase our first new car in 9 years. While Jay is in the volkswagen dealership, he also reviewed the vehicles available at the other dealerships. Thank you
Dealer Response
Hi Rick, we're happy you found our staff to be so supportive during your experience here at Auffenberg Volkswagen. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Maximum rating = 5
Auffenberg VW is one of our car dealerships in O'Fallon IL. At the Auffenberg Volkswagen dealership we have a great selection of new and used vehicles including the newest lineup of VW vehicles. Volkswagens come from a great history of quality German vehicles and they keep getting better. Come check out some of the great deals we have on the newest Volkswagen Passat and Jettas!
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