A member of the Cars.com family
A member of the Cars.com family
Sales: 866-305-5530
Used Cars: 618-537-5111
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:00am – 1:00pm |
See all dealerships near O Fallon, IL that carry Nissan, Kia, Dodge, Jeep, Volkswagen, Mazda, Chrysler, RAM
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Overall Rating:
4.6 (out of 5)
231 out of 251 people said they would recommend this dealer
Disappointed
I emailed to ask about a car that was “coming soon” Audrey responded and said that the car was available and that she would let Kenny know to meet with us and that he would have the car ready. When we arrived Kenny was busy so Scott helped us. Kenny stopped over by but was unaware that we were coming to see him or what car we were looking for. Scott couldn’t find the car and we spent quite a while waiting, then it looked like the car was going to be at the detail shop so we followed Scott 3 to 4 miles down to find the car. We waited outside of the detail shop for about 15 minutes and Scott came out and said the car was not there. That they had actually detailed one but it didn’t match the numbers. So then we drove back to the dealership and we waited as Scott drove up and down the rows of cars trying to find the car we were looking for. While we were waiting for Scott, Kenny came up and ask which car we were looking for and when we told him another salesman pulled out his phone and said oh here’s that car. It was a car that was in the body shop with a front end completely smashed. So we drove about 45 minutes and spent quite a bit of time looking for a car that wasn’t even available. Scott did go way beyond what was expected and we do appreciate that. However we are buying a car in Ballwin Missouri today and probably would not come back to Auffenberg.
Maximum rating = 5
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Poor customer service
I called about a vehicle and was told the inspection was complete and no known issues. I made an appt to meet with a specific salesman. I felt good driving 2 hrs and 20 minutes after knowing that. When I got there, none of the 3 salesmen I encountered could be bothered to help me, not to mention the salesman my appointment was with was not there. I was then told the inspection had not been done but "it would be looked at the following day if I wanted to pursue" (which I advised that I did). I didnt get a call the next day. Even the worst dealerships I've gone to at LEAST will clean the trash out of the car before showing it. I called two days ahead of the appt. Unprofessional business with uninterested salesman.
Maximum rating = 5
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Terrible service
I purchased a 2018 Mazda CX-9 from them. I had to wait two hours to sign my paperwork the day I bought my car. The windshield was cracked and the sales manager told me they would let me get the windshield fixed at my house. That did not happen and I had to drive over an hour and drop the car at the dealership. After fixing the windshield, the blind spot monitor was not reinstalled. I had to take the car to my local Mazda dealer to fix it.
Maximum rating = 5
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We're Auffenberg Dealer Group, located in O'Fallon and Belleville and we offer one of the largest new and pre-owned vehicle selections in the Illinois St. Louis Metro East area. Ford, Hyundai, Kia, Nissan, Mazda, Volkswagen and our Pre-Owned Superstore in O'Fallon with our Auffenberg Ford Belleville store in Belleville. Combined, our lots carry nearly every new and used make and model car, truck, SUV, and van available for the Collinsville, Alton, Edwardsville, Highland, Scott Air Force Base, Mount Vernon, Mascoutah, Millstadt, Fairview Heights, St. Charles, Saint Louis City, and St. Louis County area.
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