Bill Jacobs VW

Volkswagen New Car Dealership in Naperville, IL

2211 Aurora Ave
Naperville, IL 60540

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Sales: 630-848-6600

Used Cars: 630-848-6600

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 5:00pm
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Reviews of Bill Jacobs VW

Overall Rating:

4.5 (out of 5)

89% recommend this dealer

732 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Excellent Service Provided and I got nice deals on my

Reviewed by Sanjay joshi January 09, 2026

Excellent Service Provided and I got nice deals on my trading car and they give me a good price

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for choosing Bill Jacobs Volkswagen! Please let us know if we can be of any more assistance.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My lease was ending on my current Tiguan, Ricardo and

Reviewed by JthammontreeDecember 17, 2025

My lease was ending on my current Tiguan, Ricardo and Kelsie both helped me through the process getting into a new car. The process was super smooth and painless. They customer service as always was excellent, they understood what my budget was and didn’t try to push me beyond that at all. They got me a crazy good deal and into a new 2025 Tiguan.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for sharing your thoughts about your experience with Bill Jacobs Volkswagen. We appreciate your business and hope to see you again soon!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

My wife and I had a great experience dealing with Ricardo

Reviewed by josegodinez0204December 14, 2025

My wife and I had a great experience dealing with Ricardo Echeverria at VW! He's an excellent person, they treated us very well and were very patient with our purchase! I'll be back for my next lease.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thanks for your feedback on your recent visit to Bill Jacobs Volkswagen. It's great to hear that we were able to assist you and that you had such a positive experience.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Bill Jacobs VW

When you are looking for a brand new Volkswagen VW service and parts or a pre-owned Volkswagen in the Chicagoland area you know where to go. Bill Jacobs Volkswagen is located in Naperville IL and proudly serves the world. From our Volkswagen finance offers to our VW service center Bill Jacobs VW is dedicated to providing all of our guests with quality service and an amazing dealership experience. If you have any questions or need to set up a test drive contact us and we will be happy to assist you!

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Volkswagen

Atlas, Atlas Cross Sport, ID. Buzz, ID.4, Jetta GLI, Taos, Tiguan
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