Volkswagen of Mount Prospect

Extremely disappointed and annoyed. I had a recall on my vehicle (for the driver airbag which is a MAJOR hazard). I called 2 weeks ago and left a message which went completely unanswered. I then called back early last week and someone told me she would call me back to confirm they had the parts. And guess what? No call back. I had to call a third time to get it scheduled. Once I finally was able to drop it off, they informed me that there was a second recall on my vehicle and that they went ahead and took care of me by taking care of it (should be done without the patronizing). I had detailed the inside of my car 3 days ago and picked it up today with dirt on my front drivers seat and the passenger side floor covered in leaves and twigs. My steering wheel, mirror and seat were all moved and completely different from when I dropped it off. I am extremely disappointed with the service and quality of service that I received here. Will be making the further trek to Glenview or to Casey Automotive for anything else I need to have done.

Class A scammers , Stay away from them They wanted me to pay for the car first before even looking inside the car, bunch of illiterate punks

They almost had me spend 26K on a VW with rust on it after trying to hide it and tell me that it was some type of dust filament... Manager was a complete jerk. Low class scammers. Typical used car salesmen.