6301 W Grand Ave
Gurnee, IL 60031
Sales Department
| Sun | Closed |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 5:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Gurnee, IL that carry Volkswagen
Overall Rating:
2.3 (out of 5)
66% recommend this dealer
130 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
If i could give this dealership no stars that is where it
If i could give this dealership no stars that is where it would be. On July 20th I bought a brand new 2024 Tiguan (I highly suggest you get one from a different dealership) Not only were the sales people uneducated with the process but they then slipped different paperwork in and tried to talk their way around it. I have been trying since July 22nd to get this corrected with NO LUCK. First in finance Donny took over because Leo didn't process it right. Donny did NOT fix it and although the paperwork at the dealership is correct my loan amount is still 8K higher than it should be. I then spoke with Billy the sales manager and he assured me Donny fixed it. NOT DONE and oh.. Donny and Leo no longer work at this dealership. I have engaged the BBB, Volkswagen Corp as of yesterday and if this is not resolved by the time I have to make my first car note on September 3rd I will be filing a police report for the bait and switch actives after that it will be a court matter. You have completely taken the joy away from me buying a new car. Sales- Jose and Manny fast talking fraudsters Finance- Donny and Leo, Leo slipping in new numbers and Donny not fixing it in over a month. Sales Manager- Billy. Didn’t care to listen told me the bait and switch was my fault. The operator that takes the calls should be given a raise and get a job somewhere else.
Maximum rating = 5
This is the place for a new or used car, great service
This is the place for a new or used car, great service very much respect
Dealer Response
Hi Quincy, thank you so much for your positive comments about Gurnee Volkswagen! Feel free to reach out to us if you need anything. Have a wonderful day.
Maximum rating = 5
Buyer beware.
Car did not match description. Classic dealer behavior. It’s 2023, ok? Consumers will not tolerate this anymore and we will look elsewhere for a vehicle.
Dealer Response
Hi Romey, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (224) 637-1543. We look forward to hearing from you.
Maximum rating = 5
Welcome to Bob Rohrman's Gurnee Volkswagen.
Our friendly staff of professionals at Gurnee Volkswagen are ready to answer any of your questions and will provide a positive and enjoyable experience.
Whether you're looking for a New Volkswagen Atlas Passat Jetta Golf GTI Tiguan or even a Sportwagen please visit us!
If you're not in the market for new please check out our Certfied Pre-owned Volkswagen models.
Find out what your used car is worth with our appraisal tool.