Bob Rohrman's Gurnee Volkswagen in Gurnee including address, phone, dealer reviews, directions, a map, inventory and more

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6301 W Grand Ave
Gurnee, IL 60031

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Sales: 847-978-4048

Used Cars: 847-978-4050

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 5:00pm
Sat 8:00am – 4:00pm

Reviews of Bob Rohrman's Gurnee Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.9 (out of 5)

83 out of 120 people said they would recommend this dealer

1 (out of 5)

Unbelievable

Reviewed by Alexis fields in Chicago, ilMarch 05, 2021

bought a car from this location late Jan 27-28. I didn’t pick up the car until February 1 because I financed through my own bank. That process was ok. I did pick up the car late in the evening so the next morning I noticed food still on the car from the previous owner, even a mouth guard or retainer on the passenger side or the car.They had more than enough time to clean this car. And the fact that I was told the car had been for sale for over 30 days is even more sad that the car wasn’t even cleaned. Secondly i mentioned BEFOREHAND that it was a sound on the right side and to have it checked out before I picked the car up. This was not done Turned out that the wheel bearing needed to be replaced. Upon getting that fixed from another dealership they found 5900 worth of damages on this car during inspection. That of course the warranty doesn’t cover!!!! Somehow vw of gurnee did not catch these damages or failed to disclose this information Unbelievable either way!

Customer Service 3

Buying Process 3

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

1 (out of 5)

Poor treatment when trying to buy a Jeep Cherokee

Reviewed by David D Roberts in WAUKEGANDecember 08, 2020

I was pressured into making a deposit on a car I like to hold the car or the could sell it to someone else on Saturday, the next day. On Saturday they called and said that if I didn't come in to finalize the deal they would sell the car to someone else. I told them to sell it. After all I dont want to do business with that kind of people. If the deposit doesn't hold the car what is the purpose other then trying to make you feel like if you don't move forward you will lose something. Not very professional. I will never shop there again.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities 4

Maximum rating = 5

5 (out of 5)

TDI repair

Reviewed by CP in GurneeAugust 03, 2018

Service team went above and beyond to make a frustrating experience tolerable. Thanks to Tyler and Amanda and their team for their efforts, I appreciated it.

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

About Bob Rohrman's Gurnee Volkswagen

Welcome to Bob Rohrman's Gurnee Volkswagen.

Our friendly staff of professionals at Gurnee Volkswagen are ready to answer any of your questions and will provide a positive and enjoyable experience.

Whether you're looking for a New Volkswagen Atlas, Passat, Jetta, Golf, GTI, Tiguan or even a Sportwagen, please visit us!

If you're not in the market for new, please check out our Certfied Pre-owned Volkswagen models.

Ready to buy? Get a price quote before visiting the dealership.

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