Jennings Volkswagen, Inc.

I vistied Jennings to replace my older car. Josh made the process very simple and easy. I never thought that I would be taken care of so well by a car dealer. I will definitely be back to Josh and Jennings for my next vehicle.

I went in for a "3 year service" on my vw and was told okay that'll be 229 dollars. Upon asking what that service included I was met with some hesitation by the service clerk, who proceeded to hand me a printed out piece of paper which states that it basically includes an oil change and a break flush. After I told them I didn't want or need a break flush the manager came up and said " oh you wanna be cheap, okay let's do it for 170". Just like that cut 60 bucks off for the same service. When I still said no they ended up charging me 60 bucks for an oil change. I drove over an hour to come to this dealership just because the previous owner had all the work done on the car there and wanted to keep it consistent. It's not the price , it's the principal, I had a similar experience when I went there last year for just an oil change, when I was told three different prices by three different people. When I questioned the manager about this, he mentioned to me "oh we were going to give you a surprise coupon, which would explain the price differences you were told". Surprise coupon?! I don't know why I went back, I guess I was giving them the benefit of the doubt and maybe they were having a bad day that day. Overall horrible experience and I would not recommend this dealership to anybody.