Pugi of Downers Grove - VW, Hyundai in Downers Grove including address, phone, dealer reviews, directions, a map, inventory and more

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2020 Ogden Ave
Downers Grove, IL 60515

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Sales: 630-984-6698

Used Cars: 800-946-3186

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 4:00pm
Tue 7:00am – 4:00pm
Wed 7:00am – 4:00pm
Thu 7:00am – 4:00pm
Fri 7:00am – 4:00pm
Sat Closed

Reviews of Pugi of Downers Grove - VW, Hyundai

Overall Rating:

4.9 (out of 5)

98% recommend this dealer

900 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

Satisfied customer

Reviewed by Nissan Rogue from Bolingbrook, ILAugust 22, 2021

I recently purchased a suv from Pugi Hyundai. Davon was my sales rep, and he was sure to provide good communication in regards to the sales process. I was even able to get a sunroof installed, and Pugi provided a loaner during this time. I walked away with just what I needed. Thx

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for taking a few moments out of your day to write this kind review! We thank you for your time and business. Also don't forget to recommend Pugi to your friends and family!

Overall Facilities N/A

Customer Service 5

Buying Process 4

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Lies and awful communication

Reviewed by Anthony from Bloomingdale, ILAugust 18, 2021

This dealer advertises cars that they may never actually sell! They currently have a 2010 Kia Forte listed here on Cars.com. They've had it posted since late July. When I inquired about it, they told me that the car failed to pass an inspection and they would not sell it. I mean, I can appreciate them giving a car an inspection before they sell it, but why on earth did they create the listing BEFORE it passed the inspection, and proceed to leave it up even after telling a customer that they won't sell it?! I've inquired about it again and now they've just started blatantly ghosting me. Intentionally malicious liars, or just dreadfully incompetent? I don't know. Either way, I regret ever having wasted my time with this place!

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Anthony, thank you for your feedback. I do apologize for the inconvenience and miscommunication. The inventory gets uploaded to our website as soon as a vehicle touches ground on our lot. We do not know if the vehicle will pass inspections or not until the service department gets to take a look at the vehicle. I know that we tell our guests the vehicle is no longer available if it does not pass inspections, for your safety. We would never want to sell you a bad vehicle. Sometimes there is a lag in our systems / websites when it comes to taking off wholesaled inventory, but I will bring this to the attention of the inventory manager to make sure this vehicle gets taken off our sites. If there is anything I can do to try and resolve this issue, please feel free to give me a call at 630-598-9966. Thanks again.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Easiest Vehicle Purchase Ever!

Reviewed by J.C. from OhioAugust 10, 2021

Joe, Chris, and Michael at Pugi made an out-of-state used vehicle purchase one of the easiest vehicle purchases ever. Super informative, engaged, friendly, and efficient with the entire process. They will be a go to for our next purchase.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

J.C., Thank you for taking a few moments out of your day to write this thoughtful review! We thank you for your time and business. Also don't forget to recommend Pugi to your friends and family!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Pugi of Downers Grove - VW, Hyundai

Dominic Pugliani affectionately called Pugi by family and friends grew up in Chicago's inner city. He joined the Marine Corps at a young age and served our country in Vietnam as a Supply Sergeant. Actually it was probably there that he really grew up; and it was definitely there he learned how to get people what they want. It's this upbringing that makes Pugi a great family man friend and a fantastic person to buy a car from.

Dominic is a man of integrity as is the dealership bearing his name Pugi of Downers Grove. As such you can expect Price Sales and Ownership Integrity and when you can get that it's a beeeeeaauuuutiful thing!

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