Volkswagen of Crystal Lake in Crystal Lake including address, phone, dealer reviews, directions, a map, inventory and more

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5213 Northwest Hwy
Crystal Lake, IL 60014

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Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 2:00pm

Reviews of Volkswagen of Crystal Lake

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.3 (out of 5)

13 out of 15 people said they would recommend this dealer

1 (out of 5)

Left me hanging

Reviewed by Mad in Crystal lake ilFebruary 20, 2021

The switchblade broke off my key fob. I ring the bell for parts and stand there for 15 minutes listening to people talking on the other side of the door. Then I ring the bell again and eventually somebody comes out and tells me that since the switchblade part broke I can just replace that but then still pay to have it programmed. It shouldn't need to be programmed because the chip is in the key fob. I was told it would probably come in today but three the longest and now today on Saturday I'm hearing that nobody's available in parts. So that means when it arrived Friday nobody bothered to call. I'm curious if they're going to try and charge me for programming when I go in there. We'll see.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Buying a new car

Reviewed by Andy Uork in Woodstock IlNovember 10, 2019

The reason for only 4 stars for finance . I had to return to Volkswagen the second time to fill out the paper work. I should of been called

Customer Service 4

Buying Process 4

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

4 (out of 5)

Price Good, not total satisfaction/disclosure

Reviewed by Hybrid Gamble in Peoria, ILOctober 26, 2014

Contacted Mikki (very nice helpful) internet sales (live 150 miles away) about a high mileage older model Hybrid. After talking to him multiple times I asked condition of the car before I came to dealership. Cosmetic description was good however, he either did not know as sales rep said or did not disclose there was clearly an issue with transmission is why the price was good. I found this out when I came to drive it. The sales rep (plus used car manager talked to us about what he thought was wrong- starter clutch and cost) did mention the problem before I drove it and worked with price with the used car manager. It was a gamble to buy the car with known transmission may be starter clutch problems. I did buy it knowing I may have to have a 1600 to 2000 dollar repair done. I like the hybrid gas mileage and drives good however unsure yet on the result of the repair that is definitely needed and the cost. Not sure worth the good initial price for the repair issue.

Customer Service 4

Buying Process 3

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Volkswagen of Crystal Lake

VW of Crystal Lake offers free car washes for as long as you own your vehicle, free service shuttle or service pick-up and drop-off, as well as a staff of fully certified sales and service department professionals. You'll also find a pet-friendly environment and a children's playroom. Our dealership is easily accessible and a short drive from Chicago - so you're able to test-drive outside of the busy city traffic. We have a terrific selection of new Volkswagens and over 450 used vehicles to choose from including great Certified Pre-Owned options and used TDI vehicles. Our goal is always to make auto easy for you!

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