5213 Northwest Hwy
Crystal Lake, IL 60014
Sales: 815-455-9600
Used Cars: 815-455-9600
Sales Department
| Sun | Closed |
| Mon | 8:30am – 7:00pm |
| Tue | 8:30am – 7:00pm |
| Wed | 8:30am – 7:00pm |
| Thu | 8:30am – 7:00pm |
| Fri | 8:30am – 6:00pm |
| Sat | 8:30am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 6:00pm |
| Tue | 7:30am – 6:00pm |
| Wed | 7:30am – 6:00pm |
| Thu | 7:30am – 6:00pm |
| Fri | 7:30am – 6:00pm |
| Sat | Closed |
See all dealerships near Crystal Lake, IL that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
Left me hanging
The switchblade broke off my key fob. I ring the bell for parts and stand there for 15 minutes listening to people talking on the other side of the door. Then I ring the bell again and eventually somebody comes out and tells me that since the switchblade part broke I can just replace that but then still pay to have it programmed. It shouldn't need to be programmed because the chip is in the key fob. I was told it would probably come in today but three the longest and now today on Saturday I'm hearing that nobody's available in parts. So that means when it arrived Friday nobody bothered to call. I'm curious if they're going to try and charge me for programming when I go in there. We'll see.
Maximum rating = 5
Buying a new car
The reason for only 4 stars for finance . I had to return to Volkswagen the second time to fill out the paper work. I should of been called
Maximum rating = 5
Great experience!
This review is for my great experience with Frank Mustari. I live away from this dealership and spoke to Frank over the phone. Since this dealership was over 2 hrs away, I informed Frank that I need a firm quote with no uncertainty. He was very sincere and offered me a really good quote. I liked the no haggle experience. My local dealer finally came around with a competitive quote. Has it now been for the convenience of buying the car locally, I would have for sure purchased the car from Frank at VW of Crystal Lake.
Maximum rating = 5
VW of Crystal Lake offers free car washes for as long as you own your vehicle free service shuttle or service pick-up and drop-off as well as a staff of fully certified sales and service department professionals. You'll also find a pet-friendly environment and a children's playroom. Our dealership is easily accessible and a short drive from Chicago - so you're able to test-drive outside of the busy city traffic. We have a terrific selection of new Volkswagens and over 450 used vehicles to choose from including great Certified Pre-Owned options and used TDI vehicles. Our goal is always to make auto easy for you!
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