1111 N Clark St
Chicago, IL 60610
Sales: 312-628-4800
Used Cars: 312-628-4800
Sales Department
| Sun | Closed |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 9:00am – 6:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:30am – 6:00pm |
See all dealerships near Chicago, IL that carry Volkswagen
Overall Rating:
4.4 (out of 5)
89% recommend this dealer
3258 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Kelia is truly outstanding, incredibly kind person,
Kelia is truly outstanding, incredibly kind person, professional, patient, and always willing to help. She consistently goes above and beyond, and she is one of the very few people at this dealership who genuinely cares about customers. The same goes for Mohamed Yaghmour (Yagi), who has also been exceptional every time I’ve worked with him. My 1-star rating for the dealership is not a reflection of Kelia or Yagi. They are the only two employees I fully trust here, and the only reason I continue coming back despite multiple negative experiences with the rest of the service department.
Maximum rating = 5
My mom and her friend came into this dealership today and
My mom and her friend came into this dealership today and were absolutely disrespected by this man. Throwing around words like “f*** off” and “mooch” because they decided the price was too much because he was trying to scam them with a car for 28,000 when it was typically in the 20-22,000 range and they decided to move on to a different dealership. They ended up going to the dealership in crystal lake and ended up buying the Jetta within two hours with PROPER service. This level of disrespect should not go unpunished. I couldn’t believe what I heard when my mom explained what happened and had me fuming. The woman who was there was nothing but helpful and sweet and is the only reason I didn’t give the dealership a zero star review, but this “man” only cares about a payday and will treat you like pond xxxx because you don’t buy from him. Not only did he lose a sale from a person who came in planning on buying a Jetta but he costed the dealership a sale as well. I guess “the customer is always right” doesn’t apply here. My mom and her friend didn’t throw around nasty words like this guy, they just said “let’s go” and then told the woman “she should find another place to work” because clearly having people like this man employed is pretty sad. If I was there I don’t know how I would’ve reacted to that disrespect to my mother. Never disrespect your customers like this because it is just ridiculously wrong on so many levels. The fact that you had the AUDACITY to tell a customer to “f*** off” should be instant firing. Disgusting. Now go f*** yourself for saying that to my mom. You big man.
Dealer Response
Hello. I take this review extremely seriously. I must be honest I question its authenticity. Liz is a receptionist and your mother would not have worked with her buying a vehicle. We have no one on the team that would ever use language you mentioned. I also have a fully video taped showroom and I give you my word, i will look into this with extreme vigilance. I do not see the name Keegan Melaniphy as a customer of ours but if you kindly reach out to me on my personal cell phone, I would really like to find out what happened and look into this as these are very serious accusations and I will look into them very seriously. But honestly, in 7 years at this store, I have never heard anyone use or be accused of using this type of language with a customer. Thank you, Mike Zafiriou, General Manager of VW of Downtown Chicago. My cell is 847-477-3724. Please call or text. Thank you and I am looking forward to discussing with you. .
Maximum rating = 5
Came to get a new battery for my key and Fernando was
Came to get a new battery for my key and Fernando was very helpful and answered all my questions.
Maximum rating = 5
We take pride in serving Chicago and surrounding communities with excellent services. Whether you're purchasing your first or fifth Volkswagen, we promise a great experience every time. Our goal is to make the buying process simple and fast because your time is valuable. We want you to have a quick, easy experience so you can get back to enjoying time with family and friends. Volkswagen of Downtown Chicago also features a top-notch Service Center for all your maintenance needs, ensuring you’re back on the road in no time. Enjoy a complimentary Uber while you wait!
Find out what your used car is worth with our appraisal tool.