1111 N Clark St
Chicago, IL 60610

Get Directions

Sales: 312-628-4800

Used Cars: 312-628-4800

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:30am – 6:00pm

Reviews of Volkswagen of Downtown Chicago

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

2554 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Service staff are always professional and helpful.

Reviewed by WINLASeptember 19, 2024

Service staff are always professional and helpful. Repair work always completed in a timely manner.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Poor customer service, said my lights were working just

Reviewed by robinson.roshandaSeptember 17, 2024

Poor customer service, said my lights were working just to get in my car lights still not working. Definitely unhappy with service. Look the truck but it came with a lot of issues only had vehicle for 1 month

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Good services and atention all personal works there with

Reviewed by galiciafidel.73September 17, 2024

Good services and atention all personal works there with good actitud always asking if need someting

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Downtown Chicago. We look forward to having you as one of our valued customers for many more years to come!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Volkswagen of Downtown Chicago

We are proud to be serving Chicago and its surrounding communities with our excellent services. Whether you are looking to purchase your first or fifth Volkswagen from us we promise a great experience every time. We are here to help make the buying process simple and fast. Your time is important and we want you to have a quick and easy buying experience so you can get back to spending time with your family and friends. Volkswagen of Downtown Chicago also has a top of the line Service Center. The Service Center is here for all of your maintenance needs and will get you back on the road in no time. A complimentary Uber will be provided while yo

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