1111 N Clark St
Chicago, IL 60610

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Sales: 312-628-4800

Used Cars: 312-628-4800

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:30am – 6:00pm

Reviews of Volkswagen of Downtown Chicago

Overall Rating:

4.4 (out of 5)

89% recommend this dealer

3268 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I'm sure Julian is a great guy.

Reviewed by Kelsey SmithJanuary 23, 2026

I'm sure Julian is a great guy. I wonder how he feels about the fact that his boss spends his time posting racially charged comments against Latinos all over social media.

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Increased price of vehicle by nearly $500.

Reviewed by unhappy23January 20, 2026

Increased price of vehicle by nearly $500...Mike (Owner) will not refund my money unless I write them a satisfactory review....No way...too many lies and decent

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

4.0 (out of 5)

Great service experiences from this team.

Reviewed by ReddSWaggonJanuary 18, 2026

Great service experiences from this team. I'm on my 3rd VW being serviced here. A reason why I come back here, repeat trust working with Luis T. Also had great service with Mike S, Herberto D and Service Manager on prior service visits.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Volkswagen of Downtown Chicago

We take pride in serving Chicago and surrounding communities with excellent services. Whether you're purchasing your first or fifth Volkswagen, we promise a great experience every time. Our goal is to make the buying process simple and fast because your time is valuable. We want you to have a quick, easy experience so you can get back to enjoying time with family and friends. Volkswagen of Downtown Chicago also features a top-notch Service Center for all your maintenance needs, ensuring you’re back on the road in no time. Enjoy a complimentary Uber while you wait!

Ready to buy? Get a price quote before visiting the dealership.

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  • No cost, no-hassle negotiation
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