5330 W. Irving Park Road
Chicago, IL 60641

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Sales: 773-639-2708

Used Cars: 773-372-1948

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 6:00pm

Reviews of City Volkswagen of Chicago

Overall Rating:

5 (out of 5)

98% recommend this dealer

5181 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Our salesman Ray was super helpful throughout the whole

Reviewed by Rodriguezjacob130January 10, 2026

Our salesman Ray was super helpful throughout the whole purchasing process. He was very knowledgeable about the car during the test drive and was able to work the price down to something I was comfortable with. I highly recommend this dealership if you’re interested in a Volkwagen.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at City Volkswagen of Chicago are glad to have you as a customer. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Ray was a pleasure to work with!

Reviewed by pcasa08January 10, 2026

Ray was a pleasure to work with! He answered all of our questions, and was able to get us into the vehicle we wanted at a price we wanted! Thank you Ray!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Alex treated us like family.

Reviewed by uleon19January 09, 2026

Alex treated us like family. He took care of my parents through the process of being their first car. He explained everything, made sure we were properly accommodated, and went above and beyond ensuring all of our paperwork was properly handled and process.

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

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