Volkswagen of Marietta

I have taken my car to Volkswagen of Marietta for the past three years due to its close proximity to my job. Let me first make this clear, if I could give 0 stars I would. I would not send my worst enemy to this dealership, and I'm not being dramatic. I have spent the last three years complaining about a loud noise coming from my suspension when going over bumps. The car is a 2021 Volkswagen Arteon that I purchased brand new in 2021. I have complained about it each and every time I've taken the car in. I was told they could never replicate it, I was told that's how the suspension on my particular car sounded. They even told me a tech from corporate came to drive the car and said that's how the suspension sounds. I was constantly gaslit by this dealership to the point where I thought I was just being crazy. I went through the corporate buy back process, denied. I went to arbitration with the BBB, claim denied. They would not even demand that they fix the problem. In one final attempt to get this issue resolved before my warranty ends (I'm at 47,000 out of 50,000 miles), I took the car to Jim Ellis VW of Chamblee. It. Took. One. Visit. One single visit at that dealership for them to replicate the sound and order new struts for the car. I just picked it up, and the sound is completely gone. This dealership is a joke, an absolute joke. The staff isn't organized, the processes aren't organized, and it's completely chaotic. I had to have my steering wheel replaced due to another issue, and they put the steering wheel on crooked two times prompting me to go back and complain. The issue that it was replaced for is still happening as well. They kept my car for about 35 days trying to figure out the problem with the suspension, and provided me with a loaner Tiguan. I noticed about a week in that the temp tag on the Tiguan had expired, and I was driving around with expired plates. They provided me with an Atlas instead, only for me to get a call a week or two after requesting I bring the loaner back, because another customer needed the bigger car. I declined and told them they could have it back when my car was fixed. I took it back after the corporate tech told them my car wasn't fixable. I apologize for the lengthy review, but I feel like it's my duty to warn other customers. TAKE YOUR CAR ANYWHERE ELSE. Again, one single visit to another dealership, and the suspension problem is fixed. I'm disappointed, pissed, and shocked at the utter lack of competence from this joke of a dealership and service department. I have a video posted in my google review if you come across it.

Wonderful Dealership. Great staff and happy environment. You can feel how much these people love their job when you arrive.

A week ago, I traded in my 2021 Golf GTI SE (who I had originally purchased it from Brian Harper who worked here previously) for a 2024 GTI Autobahn. I had the great pleasure of working with Josiah, who in fact I had been in contact previously in the last 3-4 months. I came in to the dealership last minute on a whim, 45 minutes before closing on a Friday and had a great conversation with Josiah - and unexpectedly went for a test drive... Long Story short, I came back the following day, Saturday late afternoon. I originally came in to make a deal on an SE with Leather package if it made sense for me to do so - I wasn't entirely sure it made sense for me, and I had such a great rapport with Josiah and the rest of the VW Team that I wanted to make the purchase. Not sure how, but the Sales Manager Ramazan (Not sure if correct as I refer to him as Rami), said he would cook something up and asked Josiah to pull out a White Opal Pearl Autobahn GTI for another test drive. I fell more in love with it, and it drove fantastic with the Dynamic Chassis Control (DCC). After the test drive, Ramazan provided me with the Estimate Sheet, and I was shocked because the numbers made sense, and it was an Autobahn trim. I knew this was it and had to pull the trigger. We shook hands and signed some paperwork and got the process rolling. Everything went smooth, and I was more than satisfied with the level of service I received from the whole VW Team - From Sales, to Finance - Pete is fantastic btw! - and the GM. What made this whole experience great was the level of professionalism but also personalism; they were very transparent and honest, and very understanding of my situation and circumstance. I am extremely ecstatic that I purchased my 2024 Volkswagen Golf GTI Autobahn with VW of Marietta, and more importantly so with Josiah, who is cousin's with Brian Harper, who originally sold me my 2021 VW Golf GTI SE. Thank you again VW of Marietta Team for working with me and making this happen!