Volkswagen
New Car Dealership in Atlanta, GA
Overall Rating
4.8/5
Read dealer reviews
Since 1971, we have been proudly serving customers from all over the metro Atlanta area, including Decatur, Buford, Marietta, Dunwoody, Roswell, Stone Mountain, Alpharetta, Cobb, Forsyth, Gwinnett, Fulton, and Dekalb from our convenient Chamblee location. We're just inside I-285 off of Exit 31A, at 5901 Peachtree Industrial Blvd.
Volkswagen is one of the most-loved car brands out there. Our customers are without a doubt the most loyal. Our name comes from the German words "volks" for people's, and "wagen" for car. Hence, the People's Car!
For the largest selection of Volkswagen cars in Atlanta, Georgia, visit Jim Ellis Volkswagen Atlanta.
And for service for your new Volkswagen, Jim Ellis Volkswagen of Chamblee is the place to go in Atlanta. Jim Ellis Volkswagen of Chamblee has certified mechanics that can help keep your new car up and running. Keeping your car running safely is important to you, right? So make sure to use the experts for your service needs!
Jim Ellis Volkswagen of Chamblee Reviews
Overall Rating
4.8/5
314 out of 326 people recommended this dealer
Overall Facilities:
4.9/5
only cares about their deals, not customers
Reviewed by rickikelly
in marietta, GA
November 13, 2020
Stay away from this dealership. They put their wallets first, before customer service. Recently purchased a 2020 VW golf. I felt rushed through the entire experience. The dealership closed at 7, my appointment was at 5, I didn't leave until after 8. It was only me, Karl the finance guy and Diego the salesman. After the deal was done, I was in my new car on the phone with my insurance company to make sure I was insured before I drove off the lot. Karl turned off all the lights at the dealership and even drove up next to me to tell me that the lot is closing and I need to go.
I was so exhausted after 3 hours negotiating and hearing all the add on packages and saying no several times, and my phone was almost dead. Good thing I brought my USB cord with me! Oh, wait! There is only ONE USB connection in the 2020 golf, and it's a USB-c! I just started crying my eyes out. I needed GPS to get home and the only thing I was looking forward to on the golf was the Apple CarPlay. Never in a million years did I think when I purchase my first car I would be driving off the lot in tears! Not happy tears, anyway! They also forgot to fill up the gas tank and I still found foam and packaging around the seatbelts days later.
Not even a week later, sometimes the Apple CarPlay works, sometimes it doesn't. The car-net app doesn't work either. Just what I wanted and expected for a new car!
I reached out to the manager - Michael, after receiving an email about how do I rate my experience. I told him I didn't want the car anymore and how I drove off in tears and felt pressured and rushed. He told me no returns.
He offered to give me a loaner car and take in the golf to get serviced. I said fine. He said the Apple CarPlay wasn't working likely because I didn't have approved cords. He ordered some for me. Cool!
They came to my work to pick up the golf and gave me a baseline Jetta, with the Monroney sticker on the window - so everyone knows I'm driving a tester. And the cords he got were not any better than the $30 USB-C cord and Apple cord I have. And he even added an aftermarket adapter because they were USB-A cords, which makes me believe he didn't actually order them specifically for me! Lol.
So after some thought, (it's been 8 days since I signed the agreement) I asked again to cancel the contract, rescind the contract - I signed a bailment agreement- and I want a refund. Still, Michael didn't want to deliver good customer service. I called and spoke with Manager Erik, who also declined to rescind our contract. My finance has not gone through, and anything else I know can be canceled. Please PLEASE! Stay away from Jim Ellis VW Chamblee/Atlanta. They care more about making a deal than customers. Once they sign you that's it. I run a business in Marietta and this is definitely not how I would ever handle customer service.
My Passat service
Reviewed by Regulo Pacheco
in Gainesville, GA
October 28, 2020
Very professional and on time 40000 miles service on my 2017 Passat SE
Very satisfied
Excellent Service
Reviewed by Rachel Canfield
in Decatur, GA
September 01, 2018
I can’t say enough good things about Jim Ellis VW Atlanta. We went here to get my husband a new leased vehicle. Brian Bolton was incredibly helpful and knowledgeable and made the experience a great one. He worked with the finance department to get us where we needed to be. He respected the price points I provided and never tried to oversell me. He also didn’t treat me differently as a woman coming in by myself like some dealerships do. If you’re not already convinced, I enjoyed the service so much that I went back and traded in my current lease (from another make/brand) to join the VW family myself. Brian and his team worked to get me a great deal, respected my time, and stayed within my price points. I can say with absolute confidence that this is the best dealership I’ve dealt with in Atlanta. Also a shoutout to Lance Jeter in finance for making the process as smooth as possible on the financial end.
