Sunset Volkswagen

Looking to buy a VW ID.4 and called to ask questions about the vehicle. The salesperson I spoke with said he would check with their regional VW representative and call me back "in 20 minutes". After 2 hours of waiting I called in again and spoke to another salesperson who said they got busy and the person I spoke to previously would call might right back in a minute. That call never came. At the end of business I called again and left a message with the sales manager describing what had transpired. Two days later I get a call asking what the message was about, I told him what had happened and he was just as clueless as the his sales people about the vehicle. Poor customer service, not knowledgeable at all about the product they are trying to sell. Steer clear of this place.

I had Inquired about a Porsche Macan S via truecar.com, the internet sales reached out and scheduled an appointment to check out the Macan S they had in stock. Decided to visit the dealership as a family since the car would be used as such and wanted to make sure it fits our needs. Walked in and was approached by a sales person who did not introduce himself(but later found online it was Marcus Kohout). He came out and asked if we were there to see VW cars ? Told him about my appointment I made with internet sales and which particular car I was interested in. He started talking about other base models on the lot. I kept Repeating that I was interested in a Macan S and I was told the dealership had one. He went to check with internet sales, came back to say they left for the day and he may have found the car. Showed me a locked car parked in the service bay. I told him I was interested in test driving. He said he couldn’t locate the key and the car was returned with only one key. Service may have it and he will try to locate it. I asked in the mean time If I could take a look at one of the 2019 or newer Macan’s on the lot. He told me “ you need to make up your mind, I can only work on one thing”. I told him I’ll wait for him to Locate the key. While we we’re waiting we came across another sales person he was extremely nice and professional and asked my kids if they needed anything and put the TV on for them. From the time I met Marcus I felt like I was bothering him and he was annoyed. Even though I was extremely patient with him. He kept asking me on occasion if I ever drove a Porsche before? I responded each time and said I haven’t driven a Macan before. Finally, after waiting for quite a while for him to locate the key. He came out and said the car is ready and cooling down. When we walked to it I immediately recognized it was a Base Macan. He didn’t mention anything until I said that it’s not a Macan S. We decided to do a quick test drive and returned the car within few mins. He said there’s a Macan GTS but I cannot look as there’s a recall on it and we left. Overall, we had higher expectations from the Porsche dealership as we received nothing but excellent sales experience at all luxury/non luxury dealers in town and elsewhere. This was the first time ever we felt a sales person treated us with hesitation and which a touch of discrimination.

The team at Suncoast Motorsports is by far the best of the best. They go above and beyond to assist you in every way and ensure you find the perfect car for you that fit all of your specifications, and some! They truly cater to you! I can’t say enough about the signing process. Rob who we did our signing with explained everything perfectly while making the process smooth and seamless, and provided us all of our documentation via USB to retain for our records (and save resources!) The communications between all of the staff at Suncoast Motorsports is superior and they truly care about taking care of their clients which clearly shows in the entire process from the moment they greet you to the moment you drive off the lot in your dream car.