Bert Smith Volkswagen

STAY AWAY FROM SERVICE DEPARTMENT. Do not trust this dealership unless you want to receive your car with more problems than you brought your car their with. They only have one “good” mechanic and the rest are amateurs. This is not the first, fourth, or tenth time this was reported. The only reason I brought my car in for a repair was because my warranty covered the repairs and I give everyone the benefit of the doubt. Which now, I extremely regret. You would assume after bringing $20,000 worth of business for repairs where they over charge the warranty company that they would be professional enough to cover mistakes that their mechanics make. STAY AWAY! They run a shady service department, not sure if it is because of the Service Manager or not but I would not recommend to anyone to put trust in Bert Smith Volkswagen. I brought a drivable car into the dealership and was returned with my car UNDRIVABLE. They “suggested” I pay them $3400 for a repair on a part that I had just purchased new before bringing in my vehicle.

Excellent experience thanks to Shawn Chayban in sales! This dealership provided a wide variety of vehicles to select from, no pressure environment, quick process to complete your purchase. I was able to find exactly what I was looking for , stayed in my purchasing budget, and drove home same day with my new Tiguan! Amira , in financing, provided me with great advice on vehicle finance options and service/add on warranty plan packages.

We had an excellent car buying experience here! Eon Mohamed was honest, knowledgeable, and his excellent customer service made buying our vehicle from out of state very easy! Highly recommend!