12700 E Colonial Dr
Orlando, FL 32826

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Sales: 866-677-4534

Used Cars: 888-457-6093

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton's Volkswagen of Orlando

Overall Rating:

4.4 (out of 5)

92% recommend this dealer

917 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

4.0 (out of 5)

When the car price dropped from a email notifications i

Reviewed by Tony June 08, 2025

When the car price dropped from a email notifications i got the next day. I called the dealership two times , it took Niyi 2 hours to call me back and manager almost 3 hours , When I got to the dealership I didn’t feel welcome by manager or any of associates. Manager or sales person didn’t day congratulations to me. I was charge $799 in the loan for AV performance, in which I didn’t get card to use the service, I asked several times to remove that unusable service from the loan it was denied. It’s took 2 hours to get approved on load for 11,694. In actually should be a loan for 1K less about 10,700

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Hi Tony, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (407) 591-3990.

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

Worst dealership added on 6k in taxes on a 14k car and

Reviewed by F.Khan from OrlandoJune 07, 2025

Worst dealership added on 6k in taxes on a 14k car and trying to sell me stuff that I didn't want , would not recommend to buy a car there.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Hello, thank you for taking the time to leave us feedback about your experience with us. Here at Napleton's Volkswagen of Orlando, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (407) 591-3990 to discuss ways we can better serve you in the future.

Overall Facilities N/A

Customer Service N/A

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

My Dr one tome around with Napleton.

Reviewed by alangallantMay 28, 2025

My Dr one tome around with Napleton. They get the job done, and are friendly to boot!

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Napleton's Volkswagen of Orlando

At Napleton's Volkswagen of Orlando we are not only passionate about our new and used Volkswagen model lineup but we are extremely dedicated to providing top-notch customer service to our Altamonte Springs Oviedo Winter Park Union Park area customers as well. Whether you have a specific model in mind or not we here at Napleton's Volkswagen of Orlando will help you make a highly informed decision through every step of the buying process.

Ready to buy? Get a price quote before visiting the dealership.

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