Napleton's Volkswagen of Orlando in Orlando including address, phone, dealer reviews, directions, a map, inventory and more

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12700 E Colonial Dr
Orlando, FL 32826

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Sales: 866-677-4534

Used Cars: 888-457-6093

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Napleton's Volkswagen of Orlando

Overall Rating:

4.6 (out of 5)

91% recommend this dealer

315 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Buyer

Reviewed by Kyley Weldy from Mims, flJune 26, 2021

Soo where do I even begin! I?ve been a Toyota driver since I first started buying cars. When I got contacted by Napleton Volkswagen of Orlando I was blown away with the consistent communication. Also it may seem small and silly to some people but they even sent me a personalized video before I even went to the dealership which I thought was going above and beyond. So shout out to Amy from the media team for that! Next if you go to the dealership I?m sure all the sales team members are nice and well educated about the dealership but I had the privilege to work with Suliman Ahmed and let me tell you what this man was fantastic. I couldn?t have asked for better service, knowledge, or work ethic. Being a nice salesman is one thing but being personal and going out of your way for your client is another. This man did it 110%. Between him and sales manager they did everything they needed to do to get a deal done and not once did I hear a no from them about anything that I wanted. That?s how car buying should be and the experience was second to none! So if your reading this and are in the market to buy a vehicle I urge you to check this place out. You won?t be disappointed! Thank again to everyone who was involved in getting my deal accomplished, you blew me away! They deserve more than a 5 star rating in my book! Soo where do I even begin! I?ve been a Toyota driver since I first started buying cars. When I got contacted by Napleton Volkswagen of Orlando I was blown away with the consistent communication. Also it may seem small and silly to some people but they even sent me a personalized video before I even went to the dealership which I thought was going above and beyond. So shout out to Amy from the media team for that! Next if you go to the dealership I?m sure all the sales team members are nice and well educated about the dealership but I had the privilege to work with Suliman Ahmed and let me tell you what this man was fantastic. I couldn?t have asked for better service, knowledge, or work ethic. Being a nice salesman is one thing but being personal and going out of your way for your client is another. This man did it 110%. Between him and sales manager they did everything they needed to do to get a deal done and not once did I hear a no from them about anything that I wanted. That?s how car buying should be and the experience was second to none! So if your reading this and are in the market to buy a vehicle I urge you to check this place out. You won?t be disappointed! Thank again to everyone who was involved in getting my deal accomplished, you blew me away! They deserve more than a 5 star rating in my book!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Great and friendly service!

Reviewed by Nicholas Ierubino from Orlando, FloridaJune 18, 2021

Very knowledgeable about every part of the car, super friendly. 10/10 would recommend

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Excellent Customer Service- great experience!

Reviewed by Chris M from Orlando, FLJune 10, 2021

Easy buying experience? be sure to see France Charles to buy your next car!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi Chris, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

About Napleton's Volkswagen of Orlando

At Napleton's Volkswagen of Orlando we are not only passionate about our new and used Volkswagen model lineup but we are extremely dedicated to providing top-notch customer service to our Altamonte Springs Oviedo Winter Park Union Park area customers as well. Whether you have a specific model in mind or not we here at Napleton's Volkswagen of Orlando will help you make a highly informed decision through every step of the buying process.

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