12700 E Colonial Dr
Orlando, FL 32826
Sales: 866-677-4534
Used Cars: 888-457-6093
Sales Department
| Sun | 11:00am – 6:00pm |
| Mon | 9:00am – 8:00pm |
| Tue | 9:00am – 8:00pm |
| Wed | 9:00am – 8:00pm |
| Thu | 9:00am – 8:00pm |
| Fri | 9:00am – 8:00pm |
| Sat | 9:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 8:00am – 6:00pm |
| Tue | 8:00am – 6:00pm |
| Wed | 8:00am – 6:00pm |
| Thu | 8:00am – 6:00pm |
| Fri | 8:00am – 6:00pm |
| Sat | 8:00am – 4:00pm |
See all dealerships near Orlando, FL that carry Volkswagen
Overall Rating:
4 (out of 5)
91% recommend this dealer
947 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
This is equivalent to a Buy here Pay here dealer.
This is equivalent to a Buy here Pay here dealer. The car had a flat tire and exhibited engine blow-by. This will turn into someone's nightmare. They have not reconditioned this vehicle and are expecting some desperate soul to buy it. Never going back here again and not recommending.
Dealer Response
Hi Mike, we are so disappointed to learn of this situation you have described. Please reach out to us at (407) 591-3990 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Maximum rating = 5
Terrible Terrible Terrible!
Terrible Terrible Terrible! I am an out of state buyer and I reached out to them several times that I am ready to make a deal over the phone and then I can fly down to drive the SUV off their lot. A week later they reach out to me after increasing the price by 4K and adding approx. 7K in taxes and fees. Asked them the numbers don't make any sense can they provide the breakdown and its their fault they are getting back to me so late and this VIP manager Hannah's reply was its adjusted to the market now and that is the price and they wont Honor the old price anymore. Then I asked her to give me a breakdown on how she came up with almost 7K in taxes and fees and no response, the only response I got from her was we are very busy. I also reached out their general Sales manager Bryan Levitt and used car director Efraim Rosario but no response from them either. Very disappointed.
Maximum rating = 5
Excelente service , muy f�cil todo el proceso, todo fue
Excelente service , muy f�cil todo el proceso, todo fue detallado con trasparencia y me ayudaron a encontrar el carro ideal ??, estoy muy agradecida y conforme con el servicio que me ofrecieron
Dealer Response
Hola Antonia, gracias por tu amable reseña. Nos complace compartir tus comentarios con el equipo de Napleton's Volkswagen de Orlando. Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un excelente día!
Maximum rating = 5
At Napleton's Volkswagen of Orlando we are not only passionate about our new and used Volkswagen model lineup but we are extremely dedicated to providing top-notch customer service to our Altamonte Springs Oviedo Winter Park Union Park area customers as well. Whether you have a specific model in mind or not we here at Napleton's Volkswagen of Orlando will help you make a highly informed decision through every step of the buying process.
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