Prestige Volkswagen

We have been customers for 8 years and bought 3 cars from Prestige. We went to buy a vehicle and test drove the one we thought we would buy. Said we would be back later in the day. 3 hours later we called to arrange the purchase and another employee called someone to purchase the vehicle. They told us it was because we didn’t put a deposit on the car. We were never told that was policy. The sales manager told us it was our fault and we expected too much from a customer service stand point. Thought we would pass on the customer service expectation in the sales department.

Run don't walk from this place. If you want a VW, do yourself a favor and make the trip to Orlando. Service here is atrocious. This dealer only cares about $$$, not customer satisfaction. Sit in the waiting area and just listen to people complain and that will tell you all you need to know. Terrible terrible terrible experience with completely arrogant and unethical management.

I went last to Volkswagen dealer last week first no one change the oil because they don't know how to replace the drain plug second they gave me a cost estimation if you wanna compare it with the same place you will see the problem, I hope the president can see this and fix the problem I have the paper with me