11401 Philips Hwy
Jacksonville, FL 32256

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Sales: 904-322-5100

Used Cars: 904-322-5100

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 8:00am – 5:00pm

Reviews of O'Steen Volkswagen

Overall Rating:

4.9 (out of 5)

93% recommend this dealer

302 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Great customer service!

Reviewed by dgladisa84December 09, 2025

Great customer service!Thank you so much!am very Happy with my car. Thank you

  • Does recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you so much for the kind words! We’re thrilled to hear you had a great customer service experience and that you’re happy with your car — that’s exactly what we love to hear! Thank you for choosing us. If you ever need anything, we’re always here to help!-AS

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Friendly and easy negotiation no gimmicks Will

Reviewed by feeneygolferDecember 07, 2025

Friendly and easy negotiation no gimmicks Will lease/purchase from Osteen Volkswagen again Good communication

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for the great review! We’re glad to hear you had a positive experience and appreciated the good communication. We truly appreciate your confidence in O’Steen Volkswagen and look forward to helping you again when you’re ready for your next lease or purchase. 🚗✨ -AS

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Scott, Andrew and Jacob were friendly, courteous and

Reviewed by Malcolmj2022December 06, 2025

Scott, Andrew and Jacob were friendly, courteous and extremely professional. The entire process was low-pressure and seamless. Easy to give them all 5 stars!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you so much for the wonderful review! We’re thrilled to hear that Scott, Andrew, and Jacob delivered a friendly, courteous, and professional experience from start to finish. Our team prides itself on providing a low-pressure, seamless process, and it means a lot to know that came through. We truly appreciate the 5 stars and are grateful you chose O’Steen Volkswagen. If you ever need anything, we’re here to help! -AS

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About O'Steen Volkswagen

Searching for a pleasant no-hassle car buying experience? Then we invite you to visit O'Steen Volkswagen Jacksonville's premier Volkswagen dealership. Our Avenues location allows us to conveniently serve Jacksonville Orange Park the Beaches and beyond.
At O'Steen Volkswagen you'll find the entire lineup of new Volkswagen models Certified Pre-Owned Volkswagens and quality pre-owned vehicles of all makes. We offer award-winning certified VW Express Service and genuine VW parts.
Let our friendly professional and knowledgeable staff show you why O'Steen Volkswagen is Jacksonville?s #1 choice for Volkswagen sales and service!

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
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