Rick Case Volkswagen in Fort Lauderdale including address, phone, dealer reviews, directions, a map, inventory and more

3520 Weston Rd
Fort Lauderdale, FL 33331

Get Directions

Sales: 888-691-1840

Used Cars: 888-681-7102

Hours Toggle

Sales Department

Sun 11:00am – 7:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 8:00am – 6:00pm
Tue 8:00am – 6:00pm
Wed 8:00am – 6:00pm
Thu 8:00am – 6:00pm
Fri 8:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Rick Case Volkswagen

Overall Rating:

2.6 (out of 5)

76% recommend this dealer

355 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Never buy a suv from volskwaggen

Reviewed by Hector Mantellini from Weston fl 33326November 30, 2023

I'm extremely frustrated with my 2022 Atlas as it came from the manufacturer with a brake issue. Despite three service visits within three months, the problem persists. They claim it's a widespread problem for vehicles of the same year, yet refuse to address it without me footing the bill for a manufacturing flaw. This is nonsensical and unacceptable.I was told they can not do anything about at the dealership that I had to try to get an answer from the Volkswagen

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

4.0 (out of 5)

Dropped off car for scheduled maintenence.

Reviewed by alpert.jnNovember 02, 2023

Dropped off car for scheduled maintenence. Take-in was quick and easy. It was finished.

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 4

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

The worst dealership I have ever visited.

Reviewed by lroberts456October 14, 2023

The worst dealership I have ever visited. The sales person was good and we needed to. buy a car but the service department leaves a lot to be desired. They have service riders that are unable to even communicate in English, they are rude, and your problem is not theirs. We scheduled an appointment with a service rep who called us to only show up and find out no appointment was made. Then she proceeded to talk under her breath the whole time she was entering the information as if we couldn’t hear what she was saying. We ended up leaving and went to a real dealer Gunther Volkswagen who not only helped us immediately, spoke our language and was able to accommodate us and the problem. We purchased the car on September 11, 2023 and on September 21st already had an issue with the vehicle. To have the service director tell us that wasn’t his problem. The owner who passed would be appalled at the service they provide. They give you these books that state that they strive on service well it has gone down hill. I will never step foot in one of their dealers again for a purchase nor for service. I encourage you all to think twice before going to Rick case. Their employees and management don’t care once the sale is done they are done with you as a client!

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Rick Case Volkswagen

Welcome to Rick Case VW "Worlds Largest VW Dealership"
-America's 1 & Only ALL STAR DEALER - RICK CASE AUTO GROUP - as chosen from over 17000 privately owned dealers by Automotive News
-Only 1 Dealer - Rick Case VW gives you benefits you won't find at any other dealer in America!
- DOUBLE the Nationwide Factory Warranty to 10 Years/ 100000 Miles with every new Volkswagen Purchase
- Discount Gas and FREE Car Washes Anytime use your Rick Case Rewards Card for Discount Gas
- Our Lowest Payment Price and a Money-Back Guarantee. Return the Vehicle within 3 days or 300 miles whichever occurs first and we will give you a complete refund.

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