Smith Volkswagen in Wilmington including address, phone, dealer reviews, directions, a map, inventory and more

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4304 Kirkwood Hwy
Wilmington, DE 19808

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Sales Department

Sun Closed
Mon 9:00am – 6:00pm
Tue 9:00am – 6:00pm
Wed 9:00am – 6:00pm
Thu 9:00am – 6:00pm
Fri 9:00am – 6:00pm
Sat 10:00am – 3:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Smith Volkswagen

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.9 (out of 5)

11 out of 16 people said they would recommend this dealer

1 (out of 5)

customer service

Reviewed by amalia pensky in DEAugust 31, 2020

took my car in for ac repairs had to pick up my son from College in Mass, they said wrong part was ordered then they said they wouldn’t charge me to reorder correct part it’s been 30 days i’m out $450 and still no air conditioning plus rental car

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Top notch service and quality

Reviewed by Rob Longyear in Woodstock, GAAugust 26, 2019

Found the team to be courteous and efficient. Work was done well. Also sold a beetle to the dealership. Got a very fair price and the Sales Manager was personable and professional (Jason).

Customer Service 5

Buying Process 5

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

2 (out of 5)

Lack of communication

Reviewed by Janny in Media, PASeptember 26, 2018

Got a great deal on a used car. Communication was great up until trying to figure out when the permanent tag was coming. After about 2 months and leaving numerous messages to Maria (tags dept) without a callback, finally was told that they needed the previous owner to notarize the paperwork. Got another temp tag without issues. I was told I was going to receive a callback but no one ever called. 3 weeks later and after talking to the salesperson who never called back and leaving 2 messages for Maria, I finally got a hold of her who stated she just got the paperwork from previous owner. Getting a tag should not have been this hard. Lack of communication after the sale will deter me from purchasing a car from there again.

Customer Service 1

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Smith Volkswagen

Smith Volkswagen in Delaware understands those searching for Volkswagen dealers in Philadelphia, Newark and Wilmington have high expectations for their vehicles, and equally high expectations about the professionals who serve them. We strive to meet and exceed those expectations and give to you the best car-buying experience of your life.

VW drivers looking for new or used Volkswagen cars in Wilmington, Philadelphia and Newark know that VW cars are widely recognized to be among the best in quality, reliability and value. Just as Smith Volkswagen is known for our award-winning commitment to customer satisfaction in both sales and service. Vi

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