Gengras Volkswagen of Plainville in Plainville including address, phone, dealer reviews, directions, a map, inventory and more

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245 New Britain Ave
Plainville, CT 06062

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Sales: 860-351-9155

Used Cars: 860-351-9137

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Reviews of Gengras Volkswagen of Plainville

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

2.1 (out of 5)

4 out of 15 people said they would recommend this dealer

2 (out of 5)

Car switcheroo

Reviewed by Tim in WallingfordJune 01, 2021

Made an inquiry about a car if it was still available, I later get an email saying it isn't available. Later that day I get a call from one of their salespeople saying it is available I make an appointment to see it the next morning. I get a call in the morning saying they sold the car later that night. Now I see the same car posted up again, what kind of malpractice is this dealership on?

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

1 (out of 5)

Very Dishonest behaviour

Reviewed by Mark in FMay 08, 2021

Went to buy a car i liked, and got sent back with the excuse that the finance dept is not available till Monday. Monday after i called 3 or 4 times saleswoman i dealt with, got no answer. I used the buy online option then later in the day someone else called saying the car is sold,i spoke to the manager he said he can't do anything and it was my fault for not putting a deposit(which i was not told about) . Up to this point it was just a matter of a vindictive saleswoman Crissy (because i asked for a lower price).couple days later the car got listed back with a higher price. So the salespeople and the manager lied and wasted my time and energy so they can make couple more $$ on a car they had for months. Either that or they're just engaging in racist and shady practices .I Do not recommend dealing with such dishonest people at Gengras Volkswagen.

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Great buying experience

Reviewed by Lauren in Coventry, CTFebruary 26, 2021

I purchased a new VW from Gengras last week. I wouldn't hesitate to recommend the dealership or the salesman, Sameer, who went above and beyond to ensure a positive buying experience.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

About Gengras Volkswagen of Plainville

We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!

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