245 New Britain Ave
Plainville, CT 06062
Sales: 860-793-4681
Used Cars: 860-793-4681
Sales Department
| Sun | Closed |
| Mon | 9:00am – 7:00pm |
| Tue | 9:00am – 7:00pm |
| Wed | 9:00am – 7:00pm |
| Thu | 9:00am – 7:00pm |
| Fri | 9:00am – 6:00pm |
| Sat | 8:30am – 5:00pm |
Service Department
| Sun | Closed |
| Mon | 7:30am – 5:00pm |
| Tue | 7:30am – 5:00pm |
| Wed | 7:30am – 5:00pm |
| Thu | 7:30am – 5:00pm |
| Fri | 7:30am – 5:00pm |
| Sat | Closed |
See all dealerships near Plainville, CT that carry Volkswagen
Showing the most recent reviews from Cars.com and DealerRater.
Don’t Waste Your Time Here
If I could give 0 stars I would. I bought a used Tiguan from them in 2020. I started having a problem with the sunroof leaking a week ago. When I brought my car in they told me the "spider traps" were still present in the drains and got push into the lines causing debris to build up. They informed me I was to have scheduled maintenance on the my sunroof and the traps should have been removed by now. When I questioned why they didn't remove the traps before I bought my USED car from them they skirted the issue. The staff is disrespected and patronizing. They do not communicate well and I was constantly chasing them for information. DO NOT GO HERE. On top of it all, their prices are FAR too high for everything. When I asked how much an alignment would be on my car they said $400. xxx? Go anywhere else.
Dealer Response
While I appreciate your very direct feedback, in this case, we disagree with your statement. You purchased your vehicle from us, and have not returned for any of the VW required services since your purchase almost 3 years ago. If those services were performed elsewhere, I would contact that shop and inquire about the sunroof drain cleaning history. We verified that your water leak was caused by very clogged sunroof drains due for service in 2022. If your vehicle had been brought in for us to perform that drain cleaning last year, I don’t believe you would have had any issues with water leaking. This was explained to you in detail and I feel that both the technician through his video and the advisor, communicated this effectively. My previous email response to you was very detailed. While I’d prefer to have a mutual understanding of the scenario, I wish you the best and am happy to help you or discuss further. Josh Mack- Service Manager- 860-793-4668
Maximum rating = 5
Wholesale customer
I bought a used 2014 Subaru forester from them at a reasonable price. They gave me all the paper work. No problem at the DMV. Gianni Ibraimov was very helpful he explained the terms of sale and any issues, got the car ready for me to pick up five stars.
Dealer Response
We really appreciate you taking the time to leave Gengras Volkswagen this awesome review, thank you!
Maximum rating = 5
Defective injectors
I love my atlas but now have discovered that it has faulty injectors. In less than 2 years on a BRAND NEW atlas, I have broken down due to 2 failures and stuck on side of road. SOS not working. Unfortunately after some research I found there are bad batches of injectors in the atlas and some tiguans. I have been told only the bad ones that caused the breakdown for me would only be replaced. The others are working but I’m sure will fail eventually as these two did. A bad batch is a bad batch. I bought a new car to be able to feel safe that I could go anywhere and do my job. I drive as a traveling nurse to care for people. I drive to other states as well like Maine and Mass. This vehicle is no longer dependable and I don’t feel confident driving it any distance as I will never know when the next injector will fail and misfire and I will be stuck on the side of the road again. I had great buying experience with this dealership and their staff but now unsure how much they really care about customer safety by refusing to make my vehicle safe and dependable by not replacing parts they know are defective to prevent ANOTHER recurrence . Being stuck on the side of the road is scary anytime but in rural areas is even worse and with the rising crime is even scarier. So disappointed and shocked by the disregard for the consumer in this situation. Thank you to Betty in service dept who is very good at taking my calls and trying to help me within her means.
Dealer Response
Elise, We are sorry to hear about this situation and assure you that we take this feedback seriously. Your feedback helps us improve and we appreciate you taking the time to leave us this review. We understand your frustration and would like to discuss this to help resolve these concerns. Please contact me at your earliest convenience to discuss this in more detail. Thank you, Josh Mack - Service Manager - 860-727-6327
Maximum rating = 5
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