Volkswagen of Old Saybrook and Mystic

Very professional and kind. The entire sales team was welcoming and got me in my new vehicle and on the road in no time. Thank you, Dean and Jill

VPE! Very Pathetic Experience. We live in PA, over 200 miles away. Requested info on a specific used vehicle that for some reason, they didn't post any actual photos, just a "stock" manufacturer's photo of a new vehicle of the same type like you'd see in a new vehicle brochure. We specifically requested they email just a few photos that we could consider. Instead, we get numerous emails & texts asking how they can help us, when they could schedule us for a test drive, etc. Everything but a few photos. A day or two later, a text from another salesperson telling us the vehicle was sold. Days later, a salesperson emailing asking when we wanted to come and see it. Too much salesperson competition, and too much time wasting garbage surrounding getting a straight answer, if photos were available. Definitely would not recommend wasting your time on this dealership's internet info, unless you live in their vicinity.

I found a used Rav 4 online that I was very interested in taking a look at. I asked if they still had it, yes but then called me back later to say it couldn't be officially located. Within the hr I received another call it was found! I was able to check it out and purchased it. Cheryl was great. The only negative I have to say is the lengthy wait to talk with credit mgr & review of extended protection plans. So far I'm very happy with my purchase.