Greeley Volkswagen

The Sales team - especially Staas is amazing. I'd give him 10 stars if I could and wish I could buy every future car from him. Unfortunately, dealing with the finance team will keep me from coming back. I've been trying to cancel my warranty since Dec of 2024. I traveled all the way from Denver to Greeley to sign the paperwork and start the process. I was told it takes 8-10 weeks. I followed up at the end of March, and was told that my paperwork was never sent in. It got sent at the end of March. I was told by finance they would "rush" it since it was their mistake. I had asked for some proof of cancellation (or a tracking number per my banks recommendation). I left weekly voicemails for the past month and sent 2 emails with never a response back. Every time I call, a new staff member says they'll look into it and find some answers for me and I never hear back. The customer service outside of sales is awful. I was looking to trade in my truck for another car and will have to go to a different dealership now.

Always great service from them ,why I continue servicing my car there for so long . Ryan and Erin are awesome

Great dealership, everyone we worked with was excellent. Victor, Steve, and Daryl. Everything was upfront, vehicle was perfect and buying process was efficient. Appreciated the friendliness of everyone who worked at Greeley VW. Would definitely purchase from again and recommend to family/friends