Ventura Volkswagen

Purchased a tacoma off their lot, the owners son ended up doing the deal with my father and I. He said he would get us x amount for our trade-in, he gave us $1.7k less than he told us. Sales person also said he would look into getting us an additional key but at the end of the deal, after all paperwork signed... he said "I never said I was getting you a second key, I said I would check with my manager and get back to you". Keep in mind, this is the owners son, not a regular sales rep... would you do business with someone that lies and deceives you? Granted most dealerships do for their best interest but this establishment was said to be great. I think not... stay away from this Dealership and all their partnering dealerships at all costs.

Call, email, etc, they couldn't care less... The below is a summary of the issues I had, which were reported to the dealer twice, and never responded, other than automatically generated messages: I paid almost $1,500 (up from the originally quoted ~$1,000) and got essentially none of my requests addressed. 1 - The Airbag light remains coming and going, with the annoying noise; 2 - The Wheels were not aligned, the car is trembling when I drive it. Worse, ever since I left the dealership it has a sign of "Pressure Loss". I inflated the tires and there's nothing wrong, but the light is still on, and it wasn't before. 3 - Two years ago we asked for the rear wiper blade to be replaced. They replaced it for one that was an inch bigger than it should be, so for 2 years that thing has been hitting the top of my trunk. I asked for it to be replaced and of course it wasn't. After driving back to the dealer it was fixed, at last. 4 - My lane assistance and ACC aren't working. I was told I had to pay $1,400 to "recalibrate it". I took it to Safelite Autoglass and was told someone touched the camera, left it disconnected, and as a result, I lost the warranty. 5 - The car was filthy dirty outside (dirtier than when I left it), no clean, wash or voucher offered.

Martin Gonzalez is a super awesome service writer. He always stayed in contact with me regarding my vehicle without fail! I wish there were more guys like him who have great customer service!