Tracy Volkswagen

I had to have my key fob re-programmed. It was supposed to take two hours. It was completed in fifteen minutes. Antonio understood my time constraints and worked with me. Very pleasantly surprised. Exceptional service.

Very nice service . Personnel were friendly and courteous music needs to be changed. Very helpful service department.

My experience overall is a 4 because our salesman dismissed my concern about the sunroof not working. I had been there quite a bit waiting to hear about the final price etc but as I was taking out things from my trade in, I told Shsms several times I didn’t like sunroofs in general and it acts like an overhead heater during our hot days and it didn’t work. He assured me it would eventually close. I felt like Shams was eager for me to leave and felt rushed. I think he was trying to make up for the rather long time it took to buy the car. He is new, very polite with high energy and I think over time his customers will really like him. I like him and would buy again because he listened to me when I brought the car back . The sunroof needs a new part to operate correctly. I suggested that he slow down and really listen to customer questions and comments and to not rush them when they are checking out last details before leaving.