Volkswagen
New Car Dealership in Sunnyvale, CA
Overall Rating
4.6/5
Read dealer reviews
Welcome to your Sunnyvale Volkswagen dealer located in the heart of Silicon Valley. We have been providing high-quality products and services to Bay Area Volkswagen drivers for many years. Back in 2002, we went through a management change and have since become one of the fastest growing VW dealerships on the West Coast. Our success is based on the dedication to the brand we love. Feel free to stop by the dealership, or give us a call today to find out why more San Jose and Bay Area Volkswagen customers continue to choose Sunnyvale.
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Sunnyvale Volkswagen Reviews
Overall Rating
4.6/5
37 out of 42 people recommended this dealer
Overall Facilities:
3.5/5
Bought new GTI here
Reviewed by Mike
in Sunnyvale
July 12, 2020
Great overall experience. We bought our new GTI here (before the pandemic). It had some problems with the headlight and they were able to fix it within 2 visits. The guys were friendly and attentive.
Overqualified .... in a bay way.
Reviewed by banko
in Los Gatos, CA
June 27, 2020
For lease of a 2019 eGolf, it took many back and forth exchanges to get lease terms and clarifications. The dealer kept trying to insist that this information could only be given in person. My ony goal was to assure that there was the minimal amount of time required at the facility to complete the transaction.
I supplied information and a request for prequalification for a lease. This was NOT an application for lease or any other credit. With the information, the dealership ran a full credit check ..... in fact, they ran it twice. And then, without my permission, they passed the information to Volkswagen Credit who (instead of using the already-pulled data) ran a full credit report for a third time. Each run lowered my FICO credit score and it will remain lowered for 2 years. I contacted the dealership manager and asked that this be corrected, pointing out the lack of permissions to make the pull of records. No reponse came and no action was taken. I can further challenge them, but the process for non-permissible inquiries is more difficult to address than other types of bad credit file information. (the lesson here: freeze your credit files and only unfreeze them at those times you want to make a transaction)
Even though I was apparently qualified in the extreme and had a set appointment to pick up the car, the process lasted for hours. In fact, the process took so long that the sales representative went home before it was finished. I was there waiting in a facility that I wouldn't describe as particularly inviting or stylish. A bit like a bus terminal by comparison.
When all was complete, another sales rep took me to the vehicle and go over the features, but didn't fully understand them and couldn't answer some of my questions on functionality. So I ended by saying I would figure it out on my own.
I'll be back again
Reviewed by tdsg
in Cupertino, CA
October 03, 2015
I called a nearby far larger dealer first to get an estimate to realign my headlights. That dealer sent me to an answering machine with promise to "call back as soon as I can..." I hung up and called Sunnyvale VW, was quickly connected to Katherine and soon made an appointment to have the procedure done. As with all things V-10 Touareg, the headlights couldn't be rjust e-aligned, the on-board computer had to be 're-taught, " a process that required a full two hours of the mechanics time. At the end of that period, they returned my car from the bowels of the service shop, now freshly washed and with newly re-aligned headlights. I stayed out late that night so I could check that the lamps were indeed aligned and I'm happy to report the work was done perfectly; no longer will oncoming drivers wince when they come into range of my headlights...
