Santa Cruz Volkswagen Chrysler Dodge Jeep Ram

Absolutely horrendous service. Looked at a used vehicle one day and the backseat belts were completely disconnected from the car. We test drove it and liked it and they told us a few items that were missing from the car were ordered and would be part of the deal, we decided we would come back with our kids once the seatbelts are reconnected. We did that the next weekend. Several items we were told we’re on order and we signed a contract that day and made a deposit with those items in the contract. three days later we were told all the parts had arrived and we could come pick up the car. We arrived with the checkbook in hand and then were told that those parts were not ordered and would not be ordered for us and then were intimidated and accosted and verbally yelled at multiple times by another car dealer that we did not even deal with at all for the original deal. if they think we were giving them 40 grand after that, they’re poorly mistaken. We walked out.

At time of routine service of ourRam 1500 Truck we had requested fuse cover replacement part which was listed on service order. This replacement was never follow thru by service. Ultimately that caused an expensive repair replacement of power module. When that work was completed again , no follow thru reporting that work was done. TERRIBLE COMMUNICATION. This only one of several similar incidents. We have a fleet of three RAM trucks that now only go to Watsonville Dodge who remember your name and report every stage of work progress promptly.

My jeep has been there for almost 2 months . Minor accident hit a small pole parking. Screwed up the security system wouldn’t start ! Called insurance.I paid for 2 Tows out of pocket ! After going to dodge in person they finally looked at it again! Now there saying there is a engine noise xxx ! 2 months later !Insurance is not taking responsibility (Geico)after I paid my deductible! And dodge owner has not called me back! There saying it wasn’t from accident! That’s a straight scam ! I called my attorney today! And the car still needs body work! And I’m paying out of my pocket for a rental! No way this is illegal! They Don’t deserve 1 star I had to put that . Most unprofessional place ever ! They are responsible for this! No one can keep your vehicle for 2 months!!!!!