Stevens Creek Volkswagen in San Jose including address, phone, dealer reviews, directions, a map, inventory and more

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4490 Stevens Creek Blvd
San Jose, CA 95129

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Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 4:30pm

Reviews of Stevens Creek Volkswagen

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

61 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Poor Customer Service from GM

Reviewed by SKR from San Jose, CAOctober 27, 2019

The General Manager - Kip Erb - did not allow me to test drive a Golf R, even though I was ready to trade in my current vehicle and purchase it. His salesperson told me that I could test drive it, and about 5 minutes later Kip came out and told me that they “aren’t allowed” to let customers test drive the Golf R, and that I would have to buy it first and try driving it after the loan clears. First of all, I don’t understand the logic of test driving a car after you buy it. Secondly, he assumed I would need a loan even though I was ready to pay cash. Says a lot about the values of this dealership, and was easily the worst experience I’ve had at any dealership. Absolutely do not recommend this place only because of the General Manager. He demonstrated incredibly poor customer service as well as poor training for his salespeople. But it’s fine, because I ended up going to Capitol VW, who provided top notch customer service. It was a world of difference. They encouraged me test drive the Golf R. Although I ended up choosing a different vehicle, my family ended up buying 2 cars from Capitol VW within a week. Hope the ownership of Steven’s Creek VW takes a second look at how their customers are treated.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Good experience overall

Reviewed by John from Sacramento, CaliforniaOctober 01, 2019

We had a good experiemce overall with purchasing our brand new 2019 Volkswagen in this dealership. The salesperson is far from pushy and they have a great selection of Volkswagens too.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

HORRIBLE SERVICE

Reviewed by Jay from Newar, CaSeptember 02, 2018

They don't even deserve one star. The what so called "salesman" was not willing to work with us. We asked what was the asking price for the car we were looking at and he kept saying "I don't know". His name is Eugene. Mind you, we kept waiting for him to get the keys because we wanted to look at the car in detail. Then he comes out opens the doors and doesn't say a word. What kind of salesman is that. Don't you have to explain what feature the cars has. Horrible. He had no interest in selling this car and or providing good service. If you want to buy a new VW or a used car. Go elsewhere.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

I am terribly sorry to hear about the negative impression you got during your recent visit at our dealership. We appreciate feedback like yours because it helps us identify the areas in which we need to improve as a business. If you would like to discuss your experience in more detail, please give me a call so we can work toward a resolution. Regards, Kelly Lyons, Customer Relations Manager, klyons@scvolkswagen.com

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Stevens Creek Volkswagen

Stevens Creek Volkswagen is your source for all things Volkswagen San Jose CA. Shopping for your dream car is easy at Stevens Creek Volkswagen and from the moment you walk through our doors you?ll notice that we?re very different from other dealerships around. Our easy-going straightforward business approach makes shopping for a car hassle-free and most importantly stress-free. We carry the full Volkswagen lineup including the award-winning Jetta Passat CC Beetle Golf Golf GTI Tiguan Touareg Eos and much more. Whether you?re looking for a sleek coupe or a performance hatchback Volkswagen has something for you.

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