Stevens Creek Volkswagen

The star is for the salesman, as he was the only thing worthwhile at the dealership. This is my 2nd attempt at attempting to purchase a vehicle. In 2018 I attempted to purchase a vehicle, own financing and was told "WE HAVE TO RUN your credit. I just needed a purchase order as I explained, my credit union is cutting your check. They said they needed to verify who I was?? So I see a brand new 2022 Tiguan and go back thinking they have changed their dishonest practices of wanting to run your credit and place a hard inquiry to solict other loans.They do this because the earn incentives even though you have approved funding or cash? So guess what happened 4 yrs later.... you got it. I was told "its company policy" of course they couldnt show me that policy in writing. I already knew VW's 4.9 % was out of line and no comparison to my credit unions 2.5% so there was no reason to entertain them searching other instituitions. Nevertheless I shook the salesman's hand as he was pleasant and professional as well as the manager. I drove to another VW dealership who sold me what I wanted and didnt have any issues with my request not to run my credit. If you arent aware please know, if you have already obtained financing or paying cash this dealership will unnecessarily submit your information regardless, basically making additional profit from your credit rating.

My husband and I went to Stevens Creek Volkswagen to look at a new Atlas. We live in Santa Cruz, but the Santa Cruz Volkswagen dealership is awful, so for us it was worth the drive. The first day we met with Bang and he was wonderful! He showed us a few different Atlas’ and they were great but didn’t have exactly what I was looking for. It was late so we decided to come back the next day. When we came back, we worked with Alex and again, he was wonderful! He found a new Atlas with everything that I wanted. As we were talking he asked if I would be interested in a CPO lease return. I said yes and he showed us a top of the line Atlas with every bell and whistle. Since it was a lease return, it was close in price to the new lower model we had been looking at. We were sold! Alex made the negotiation process a breeze and never pressured us of made us feel uncomfortable. He was upfront and laid back the whole time. I would HIGHLY recommend making the trip to San Jose to go to Stevens Creek Volkswagen if you’re in the market for a VW. Everyone was so nice and professional. We’ll be making the drive to have our Atlas serviced here because they’re so great.

The General Manager - Kip Erb - did not allow me to test drive a Golf R, even though I was ready to trade in my current vehicle and purchase it. His salesperson told me that I could test drive it, and about 5 minutes later Kip came out and told me that they “aren’t allowed” to let customers test drive the Golf R, and that I would have to buy it first and try driving it after the loan clears. First of all, I don’t understand the logic of test driving a car after you buy it. Secondly, he assumed I would need a loan even though I was ready to pay cash. Says a lot about the values of this dealership, and was easily the worst experience I’ve had at any dealership. Absolutely do not recommend this place only because of the General Manager. He demonstrated incredibly poor customer service as well as poor training for his salespeople. But it’s fine, because I ended up going to Capitol VW, who provided top notch customer service. It was a world of difference. They encouraged me test drive the Golf R. Although I ended up choosing a different vehicle, my family ended up buying 2 cars from Capitol VW within a week. Hope the ownership of Steven’s Creek VW takes a second look at how their customers are treated.