Capitol Volkswagen

The only place recommended by cars.com that isn't pushy or didn't contact though I didn't go through them for my car the communication was perfect

I've purchased a pre-owned car at Capitol Volkswagen with Mr. Juho Hong and I gotta say this was a great experience! We got in touch by phone and we quickly scheduled visits, test drive, and closed the deal in less than 48 hours. Juho and his team assisted me with getting Financing and that was the only part that took a little more work (to validate all the info), but other than that it was super quick. One of the car keys was forgotten at the dealership and he promptly found it and mailed me in the next day. The experience I had buying there is on another league, compared to other dealerships I've spoken with in the bay area. Great job Juho and Capitol VW!

I can't speak for the entire branch, this is my experience with one customer rep. Reached out for information on a vehicle I was interested in. Was provided minimal and vague feedback, had to reach out multiple times for unanswered questions, car had damage that was unreported on the listing and not provided in the car history report. No information provided when asked about the damages, was continually told to check the not helpful report. Car is being sold at a premium with damages, dealer is fixing the issues. Pictures taken don't accurately show the extent of the damages, some even seem blurred, or missing side shots. Parts are on backorder and was told the vehicle is unable to drive even though the damages are cosmetic. Unwilling to negotiate pricing.