Volkswagen Pasadena

My experience with Volkswagen Pasadena was outstanding. I had the pleasure of working with Kevin, Andrew, and Mike, and each went above and beyond to ensure I was well taken care of. I was actually shopping for a GMC truck—an off-brand for the dealership—and Kevin still took the time to thoroughly research all the trim options for me. He even sent detailed videos, which made the process easy and informative. Mike, the sales manager, impressed me by taking my call after hours on his personal cell phone to answer my questions—something you don’t often see these days. Andrew was equally impressive: professional, transparent, and patient while reviewing financing options, making sure I had a clear understanding of everything. It’s rare to find a dealership team that demonstrates this level of professionalism, teamwork, and customer-first culture. Volkswagen Pasadena clearly has built an environment where the customer experience is the priority, and it shows. I highly recommend them.

Carson. Arsalan. Noah. Dominic. From the first phone call to the last signature, the team at Volkswagen Pasadena is truly phenomenal. I was in an emergency situation, and I was able to drive off with a dream of a car, at a price I could afford, in less than 24 hours… the day after Christmas!!! I’m 100% certain that any employee at this location will offer the same 10 star service. The positivity cultivated in this work environment is palpable, and this team was able to turn around my entire day (a feat which seemed impossible). They were more excited for me about my new car than I was! As a woman coming from NYC only on my second car, walking into a dealership can be so daunting. I’ve previously felt very skeptical and defensive. I did not feel like I was being taken advantage of AT ALL at Volkswagen Pasadena. They’ve gained my trust and respect with genuine customer service. I look forward to working with these guys for as long as I’m a driver. 10/10 recommend.

So we got a used VW Jetta for our daughter a couple of years ago. Bill Ott was very helpful, professional to execute this sale (excellent sales rep). As time progressed we have noted the hood had damage on the paint job and later on found that the car was involved in a car accident that was not reported prior to us purchasing the vehicle. The icing on the cake is we haven’t been able to renew our car registration with DMV over the last 2 years. VW Pasadena Business Office Rep has not been helpful AT all and when we talk to them it goes on deaf ears. She insinuated we were the ones with the problem and basically leave her alone and to deal with DMV.. DMV now told us it’s the dealership’s mishandling of the transaction. Now we are stuck with a debt, a car that’s unregistered or appears to not be in the system so we can’t even pay for the registration. At this point we’re not sure if we have purchased a LEMON 🍋