701 Kettering Dr
Ontario, CA 91761

Get Directions

Sales: 909-230-5610

Used Cars: 909-230-5610

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 8:00am – 8:00pm
Tue 8:00am – 8:00pm
Wed 8:00am – 8:00pm
Thu 8:00am – 8:00pm
Fri 8:00am – 8:00pm
Sat 8:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:30pm
Tue 7:00am – 6:30pm
Wed 7:00am – 6:30pm
Thu 7:00am – 6:30pm
Fri 7:00am – 6:30pm
Sat 8:00am – 4:00pm

Reviews of Ontario Volkswagen

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I recently sent my Volkswagen ID.

Reviewed by golf.chengAugust 05, 2024

I recently sent my Volkswagen ID.4 to Ontario Volkswagen for maintenance and to fix some recalls. Unfortunately, my experience has been nothing short of a nightmare. My car has been stuck there for over two weeks, and I haven't received a single call from their service advisors to explain what is happening or to keep me updated. Every time I call them, I get no useful information. It feels like they're trying to hide something and avoid being transparent about what is really going on with my car. To make matters worse, they have now started to decline my phone calls altogether. This lack of communication and transparency is completely unacceptable. I trusted Ontario Volkswagen with my vehicle, and they've done nothing but disappoint. I expected much better service from a dealership representing such a reputable brand. Avoid this place if you value your time and peace of mind.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

No thank you

Reviewed by ME from Thousand PalmsDecember 31, 2022

Not a good place to do business. They add packages you do not need to the price of the car after you think you made a deal.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities 5

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Our salesman was Alvaro and he did everything for us to...

Reviewed by MommyofdamianFebruary 08, 2022

Our salesman was Alvaro and he did everything for us to get financed for the vehicle (Tiguan) I truly wanted. He went straight to the point and didn’t push to do anything we weren’t comfortable with. He was nice and got us financed with the help of the finance guy Don! They’re great! I recommend everyone that wants to get into a vehicle go to Ontario Volkswagen!!!!

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Ontario Volkswagen

If you want to work with a Volkswagen dealer that’s Reliable, Innovative, Transparent and Ethical, Ontario Volkswagen is The R.I.T.E. Place to Visit. Our family-owned and -operated VW dealership in Ontario, CA, has been locally owned since 1966, and is spearheaded by passionate individuals who have over 65 years of combined automotive experience. Our convenient location in the Ontario Auto Mall makes us the go-to destination for Inland Empire drivers, so get directions to Ontario Volkswagen to enjoy award-winning Volkswagen sales and service.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top