Galpin Volkswagen of the San Fernando Valley in North Hills including address, phone, dealer reviews, directions, a map, inventory and more

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15421 Roscoe Blvd
North Hills, CA 91343

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Sales: 888-691-8506

Used Cars: 888-284-2047

Hours Toggle

Sales Department

Sun 10:00am – 8:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 4:00pm
Tue 7:00am – 4:00pm
Wed 7:00am – 4:00pm
Thu 7:00am – 4:00pm
Fri 7:00am – 4:00pm
Sat Closed

Reviews of Galpin Volkswagen of the San Fernando Valley

Overall Rating:

4.8 (out of 5)

95% recommend this dealer

104 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Exceptional Service

Reviewed by MikeK520 from North Hollywood, CAApril 26, 2021

I had just starting looking into the possibility of purchasing a vehicle to replace what I currently was driving when I found one that caught my eyes on CarGurus that was located here, so I decided to stop by literally minutes before they were getting ready to close. Ended up speaking with Jovany, who was as straight forward as you would hope for, letting me know what they had available that fit the price I was looking around out the door, as I was going to purchase the vehicle out-right. Being a salesman, he threw in financing a few times, to which I denied and Jovany understood, wasn't pushy as I've experienced in the past. Went back the next day, ended up finding the exact vehicle I was looking for after looking at a few, and Jovany went out of his way to get the out the door price for the options, and answered all questions that I had in regards to completing the purchase. He actually listened to what was needed and didn't try to push anything that I had stated I wasn't interested in, so major props for that. I don't recall who I worked with as far as the finance department was, and she also was amazing when it came to understanding that I was looking to purchase straight out, and didn't overly try to push any extras on me, while being honest that since the vehicle was a CPO, I was already pretty well protected. Part of me does wish I would've gotten the extra she had offered, but, it is what it is. Service department also did a great job in getting the car ready for delivery, along with Jovany going out of his way to make sure he was at the dealership when I went back to pick-up the vehicle the next day. Just great service, great prices and great people. Will definitely stop by here in a couple years to get my next vehicle and hopefully the same staff is still around.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Hi, we are happy to hear of your positive experience with our dealership. We listen to the needs of every customer and are happy [Team] was able to provide you with the guidance needed in making your decision. Please let us know if there's anything else we can do for you. Drive safe and see you on the road. Neda Mongeau Customer Relations Director (818) 922-3635 nvega@galpin.com

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Worst Service Department

Reviewed by Fp from Los Angeles, CaMarch 20, 2021

If I could give them a 0 start rating I would. The absolute worst customer service I have ever experienced. Took my car in for servicing and Aaron from the start did not address my concerns. He is the most incompetent, unprofessional advisor I have ever dealt with and looking at some of these reviews I see I'm not the only one who has experienced this. Their manager William and another rep made a very pitiful attempt to rectify the situation. I emailed them and returned their one phone call and have not heard from them since. COMPLETE GARBAGE. The service there was so BAD there, that the very next day after I retrieved my car I went and bought a new vehicle at Cerritos Infiniti. The customer service there was awesome and Joe the manager was the ultimate professional. Best car buying experience of my life and I have recommended friends and family to them since. If you are satisfied with CRAPPY CUSTOMER SERVICE AND PEOPLE WHO TREAT YOU AS JUST ANOTHER NUMBER PLEASE GO TO GALPIN VW. Otherwise if you value customer customer service and enjoy hassle free dealer experiences -Cerritos Infiniti is where it's at .

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello, we certainly don't want our customers to feel this way when they leave our location. We would really like the opportunity to work towards a solution. Please call or email us so that we may work together to resolve this matter to your satisfaction. If you would prefer that we contact you, please send us your contact information and we will follow up with you. We appreciate your feedback, and we hope to speak with you very soon. Neda Mongeau Customer Relations Director (818) 922-3635 nvega@galpin.com

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Galpin VW and Heaven was poppin!

Reviewed by AL RN from LA, CAJuly 30, 2020

(trying this again) My GF and I was shopping for a VW, did our research the reviews on Galpin were lit! We got a super dope deal! Her credit was sort of jacked and General Manager Josh was helpful and made our deal happen. 10 Plus review at Galpin - Heaven and Josh great team. Yasssssssss! Selfie time!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Galpin Volkswagen of the San Fernando Valley

When Bert Boeckmann entered the car business almost 70 years ago he set out with a purpose to incorporate a set of core values into every customer's buying experience. His commitment to integrity honesty loyalty and transparency earned him a valuable reputation and a life long customer base.

At Galpin we strive to serve each and every customer as if they were family. Our dedication to the community and quality has earned us the prestigious standing as an automotive industry leader. So feel free to stop by and experience the Galpin Difference. We hope to prove our commitment to you and earn your trust as a Galpin partner.

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