20 Auto Center Dr
Irvine, CA 92618
Sales Department
| Sun | 9:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 7:00pm |
| Tue | 7:00am – 7:00pm |
| Wed | 7:00am – 7:00pm |
| Thu | 7:00am – 7:00pm |
| Fri | 7:00am – 7:00pm |
| Sat | 7:30am – 5:00pm |
See all dealerships near Irvine, CA that carry Volkswagen
Overall Rating:
3.6 (out of 5)
95% recommend this dealer
420 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
Worst Service Dept Experience Ever
This was the worst experience I've ever had dealing with a service department. Their initial quote was way off due to the incompetence of the intake guy. They charged us an exorbitant amount for new keys and to "sync" them with the car and then took over 2 weeks to complete the process. I felt completely ripped off and poorly treated. Will never go back there again!
Dealer Response
Reid, we're sorry to hear about your experience and the inconvenience you faced. We take your feedback seriously and would appreciate the opportunity to discuss this further. Please reach out to Jaime Trujillo, our Service Manager at Jaime.Trujillo@normreeves.com.
Maximum rating = 5
Cheats, liars, thieves.
Cheats, liars, thieves. My purchase of a certified pre owned car from this dealer was a nightmare. And I'm still trying to settle it.
Dealer Response
Diana, we're sorry to hear that your experience with our team was anything less than excellent. We value our customers and would like to speak with you to learn more about this. Please reach out to Sal De Alba, our General Sales Manager, at 949 382 6687.
Maximum rating = 5
first of I regret to deal with this store and sells staff
first of I regret to deal with this store and sells staff , they sold car the car to me 2023 Tiguan ,then after sell would not support me and had problem with car ,they gave runaround between sales and serves ,this stat right after one they ,beside bad mpg I am getting when I complain about it they refer me to VW company after one month and feu days haven't got any result , Vw customer car manager is very nice lady and working out with me . but this dealership specially made very disappointed because after sell any time I walked in their sales flour they ignored me , during back and fourth I find rip on side of driver sit ,this sells people not just did not owner the problem and accused me lying ,when got upset the general manager (James PONCO ) trough out of dealership and band me not even take my car for service there .by the the sales man help and miss use my trust did not tell about car he was sold me ,at end I was loyal customer for Norm Reeves car group because I bought 4 car last 8 year from Honda and Vw . I never ever recommend to anyone I know buy a car from Norm Reevses Volslkwagen at thanks and no Tanks ED salesman and I hope you chock on sandwich I made it for you be honest rest of your life
Maximum rating = 5
A member of the CAR Group of stores Norm Reeves Volkswagen Superstore in the Irvine Auto Center is here to offer Orange County super prices super selection and the same great Norm Reeves Superstore experience you've come to know in the marketplace. And with our Price Protection Guarantee you can always buy with confidence knowing you've got the best deal possible because "If you find the same new Volkswagen for less within 5 days Norm Reeves will pay you the difference or buy your vehicle back."
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