14900 Hindry Ave
Hawthorne, CA 90250

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Sales: 424-203-0653

Used Cars: 310-331-8918

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 4:00pm

Reviews of Pacific Volkswagen

Overall Rating:

3.6 (out of 5)

91% recommend this dealer

415 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)


Reviewed by Alberto Gomez from Gardena May 23, 2023

I have purchase 3 vehicles in here but this time it was the worst. we did a deal for a 2022 GLI and when finance did the contract they change the price of the car i buy. also I did a trade in GTI 2015 wit 33023 miles they offer me 12.500 only credited 12.200 in the contrac they riased like 2500. to the car buy then our deal and pay me like 300 hundred less in my trade in now they have it on the lot for 20,000 its a shame how this people do bussines I wont recomend no body ever to this dealer. also you call leave messages they never call you back.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 4

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

I bought a CPO (Certified PreOwned) from a different

Reviewed by HazelApril 11, 2023

I bought a CPO (Certified PreOwned) from a different dealer. The windows didn't work so since this place is close to my house I thought of getting the work done here. The service guys took 4.5 hours to run the diagnostics and found the motor to be replaced, so they ordered the parts and I had to bring in the car again. They kept the car for 8.5 hours and the replaced the motor to know the regulator is not working and I would need to bring the car again. Also I forced them to check the other windows to since they sometime work and sometimes they don't but their diagnostics showed nothing wrong. Question is, can it really take 13 hours to get this result and go to a dealership 3 freaking times? Is that how bad VW is? Also this is the first dealer that expects you to go use their drop of service on way, yes one way. You can't come back to pick up your car I guess because of how much time they take to work on it.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Better than all the rest.

Reviewed by ML from Los Angeles, CAAugust 27, 2022

Pacific Volkswagen are leaps and bounds beyond the rest. Everyone who works there is a real human being (not like the robots you meet at other dealerships). They are kind, honest, and eager to work with you, whatever your needs may be. The whole team made our buying process a pleasure, and I don't say that lightly. Buying a car is no fun, but everyone at Pacific Volkswagen (especially Jesus) made it simple and smooth (and dare I say even enjoyable). We are grateful to the whole team. Can't recommend them enough.

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About Pacific Volkswagen

Pacific Volkswagen is located in the heart of the South Bay and is the largest Volkswagen dealership on the west coast. As a member of the LAcarGUY family of dealerships Pacific VW puts a premium on customer experience. Whether you are buying a new vehicle or servicing your current VW we want to make sure you have a no-pressure stress free experience. In fact Pacific Volkswagen was named a "Dealer of Excellence" by J.D. Power and Associates.

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